Claim Support Staff

The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

Primary Duties and Responsibilities (details of the basic job functions):

Provide support to the Claims department by completing well defined clerical tasks that require a general understanding of: the Claims process, business context and the Claims department organization and workflow. Day-to-day routine tasks include: copying paper, scanning documents, sending and receiving faxes and completing form letters. Send previously approved checks, pre-written letters and mailings. Create and code paper and electronic claim files based on pre-determined detailed instructions. Retrieve files from storage facility. Handle general inquiry routing calls regarding claim files. Work requires detailed compliance to specific instructions, with significant supervisory oversight.

May be assigned tasks normally handled at a higher level as needed.

Preferred Qualifications:

Work Environment:

Work in a temperature-controlled office environment. Willingness to work irregular hours, including various shifts and weekends.

Required Qualifications (these are the minimum requirements to qualify):

Education (include minimum education and any licensing/certifications):

  • High School Diploma or equivalent


  • Working with P.C. software applications

Knowledge and Skills:

  • Work under significant supervision
  • Demonstrate compliance to specific instructions
  • Work well under pressure
  • Organize and prioritize multiple tasks
  • Prepare and code claim files
  • Communicate effectively with others over the telephone and in person
  • Use basic math skills
  • Bend and stoop in order to file and/or retrieve claims documents
  • Use automated processing and computer systems
  • Maintaining accurate files and records

The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance based incentives; medical/dental/vision insurance, pension, 401(k), generous time off, a complimentary AAA Membership and much more!

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

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