Agent Development Specialist - SWFL Region

The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

Primary Duties and Responsibilities (details of the basic job functions):

Supports field agent development program including assessing, coaching and mentoring of agents, beginning with the installation process (including the first two years of employment) and then continuing with all tenured agents as appropriate. Provides support to management in the development of critical agent skills. Assists field managers in learning sales processes, prospecting and agent development skills in order to support agent productivity goals. Provides support to management as part of the field interview and selection process.

Monitors and assesses agent performance through on-site review, joint sales work, input from field management, and production reports. Develops actions plans to address performance gaps and assists the agent in implementation. Provides field and senior management with frequent and balanced feedback regarding progress of agent development plans. Provides support to management in setting annual performance goals, and may assist in development of agent business plans. Promotes an environment of shared accountability with field managers, regarding agent performance, in order to ensure the success of agency development goals.

Supervisory Responsibilities (briefly describe, if applicable, or indicate None):

None, but role is one of coaching, mentoring, challenging and enabling other employees to successfully meet objectives and goals.

Preferred Qualifications:

  • College coursework or Degree

Work Environment:

Works in a temperature-controlled office environment.

Position spends a varying amount of time traveling in order to meet with branch management and agents, with exposure to road hazards and temperature extremes during travel.

Travel expectation: 85%

Supports field agent development program including assessing, coaching and mentoring of agents, beginning with the installation process (including the first two years of employment) and then continuing with all tenured agents as appropriate. Provides support to management in the development of critical agent skills. Assists field managers in learning sales processes, prospecting and agent development skills in order to support agent productivity goals. Provides support to management as part of the field interview and selection process.

Monitors and assesses agent performance through on-site review, joint sales work, input from field management, and production reports. Develops actions plans to address performance gaps and assists the agent in implementation. Provides field and senior management with frequent and balanced feedback regarding progress of agent development plans. Provides support to management in setting annual performance goals, and may assist in development of agent business plans. Promotes an environment of shared accountability with field managers, regarding agent performance, in order to ensure the success of agency development goals.

Supervisory Responsibilities (briefly describe, if applicable, or indicate None):

None, but role is one of coaching, mentoring, challenging and enabling other employees to successfully meet objectives and goals.

Preferred Qualifications:

  • College coursework or Degree

Work Environment:

Works in a temperature-controlled office environment.

Position spends a varying amount of time traveling in order to meet with branch management and agents, with exposure to road hazards and temperature extremes during travel.

Travel expectation: 85%


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