QA Lead

    • Nashville, TN
At Tend, we’re combining top-notch care with soothing and safe environments, elevated hospitality, consumer-grade technology, and curated products to redefine going to the dentist as a whole-you wellness experience.  Headquartered in Nashville and New York City, we’ve opened our first dental studios in Manhattan and Brooklyn, with more studios opening in 2020.

Reimagining dentistry takes a unique and diverse team, all working together through commitment, collaboration, and creativity to create the world’s first dental wellness experience. Join the team that makes going to the dentist an experience people look forward to.

About the Role

  • Establish and evolve formal QA processes, ensuring that the team is using industry-accepted best practices.
  • Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
  • Act as a key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally.
  • Lead and mentor QA team members, as well as manage outside contract testers.
  • Develop and execute test cases, scripts, plans and procedures (manual and automated).
  • Review requirements, specifications and technical design documents to provide timely and meaningful feedback
  • Create detailed, comprehensive and well-structured test plans and test cases
  • Estimate, prioritize, plan and coordinate testing activities
  • Design, develop and execute automation scripts using open source tools
  • Identify, record, document thoroughly and track bugs
  • Perform thorough regression testing when bugs are resolved
  • Develop and apply testing processes for new and existing products to meet client needs
  • Work with internal teams (e.g. developers and product managers) to identify system requirements
  • Stay up-to-date with new testing tools and test strategies

About You

  • BS/MS degree in Computer Science, Engineering or a related subject
  • Proven track record of practical, thoughtful problem-solving.
  • Experience working in and advocating for agile environments.
  • Experience working with retail, e-commerce, and POS systems a plus.
  • Experience working within PCI-compliant, HIPAA-compliant environments a plus.
  • Proven work experience in software quality assurance
  • Strong knowledge of software QA methodologies, tools and processes
  • Experience in writing clear, concise and comprehensive test plans and test cases
  • Hands-on experience with both white box and black box testing
  • Hands-on experience with automated testing tools
  • Solid knowledge of SQL and scripting
  • Experience working in an Agile/Scrum development process
  • Experience with performance and/or security testing is a plus



Our Goodie Bags are Pretty Impressive!  

Our comprehensive benefits & perks program will make you grin. Employer-sponsored healthcare coverage, 401(k) with an employer match, generous paid time off, a pre-tax commuter benefit, and much more!  

Keeping the Tend Community Safe  

We’ve always been committed to providing the highest quality of care for our team and members. During this time, we are taking extra precautions to promote the health and safety of those who work and receive treatment at our studios. From enhanced PPE to sterilized equipment and staggered visit times with on-site temperature checks, we prioritize your health every step. For more information on how we’re making our dental visits safer, please visit:https://www.hellotend.com/notice 

EEO Statement

We are committed to promoting a work environment in which differences are respected, employees are treated fairly and individual contributions are valued and rewarded. We are proud to be an Equal Opportunity Employer. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Back to top