Portfolio Associate - Strategy & Operations (Flexible)

The Role

The Portfolio Associate plays a critical and proactive role in developing, refining and executing internal administrative and operational systems for the People Development team. As a member of the Strategy and Operations wing, you will support the development of intuitive and inclusive systems and supports designed to empower every member of the PDT to work most effectively and efficiently. Partnering with other members of the Strategy & Operations wing, you will provide administrative support across PDT on key initiatives and projects, including team meetings and retreats, coordination of team-led engagements for TFA staff across the organization, PDT expense management (via Workday), and the support of additional special projects as assigned. In addition, you will collaborate with and provide direct support for two of our four portfolio sub-teams (aligned to support the four portfolios of TFA offices/regions across the country) while assisting in the management of client portfolio data tracking. Your responsibilities will require you to collaborate regularly with teams across HA and the broader organization. This role provides an ideal opportunity for someone to build expertise in administrative support work, team operations, and project management, while learning about Teach For America and gaining knowledge about Human Assets and its critical function within the broader organization. This role reports to the SMD, Strategy & Operations of People Development.

The Team

Broader Team Overview - Human Assets (HA): The People Development Team (PDT) sits on Teach For America's broader Human Assets (HA) team. HA's mission is to attract, engage, develop, and retain our extraordinary, diverse staff. We see ourselves as the utmost guardians of staff culture, core values, and our organization's constant pursuit of excellence. Our team gets to recruit and hire talented, diverse staff members and foster an organizational culture of leadership, innovation, respect, and teamwork. We also make sure that the HR administrative work (such as benefits and workforce administration) run smoothly, and create ample opportunities for staff and manager professional development.

Team Overview - People Development Team (PDT): This position sits directly on the People Development Team. The major areas of focus for PDT are below. The Portfolio Associate will support operational and administrative team needs to ensure the team is most effectively and efficiently able to focus on:

  • Knowledge & Learning: Developing and leading in-person (centralized and team-based) and on-demand/distance-learning training experiences and customized design and facilitation services. This area of focus will help all staff get better in their roles and/or be better org citizens including front-line managers/management.
  • People Partnership: Providing strategic people and management strategy support (i.e. change management, talent strategy, leadership development, performance management, etc) to both menu-based clients as well as all teams across TFA. This area of focus will help senior managers become better team leaders.
  • Regional Leader Support/Development – Home Team Partnership: Supporting the development of our most senior leaders (Regional Field Executives, Executive Directors, senior Chief-of-Staffs) via targeted strategies and professional development initiatives. This area of focus will help senior leaders become better organizational leaders.

Qualifications:

Primary Responsibilities

Administrative Tasks (60%)

  • Provide administrative support including scheduling team meetings and conference calls, maintaining the PDT calendar, managing correspondence for team inboxes, light technology and facilitation support for virtual team meetings/trainings, managing storage of team-specific resources/knowledge, processing expenses for team members.
  • Directly support two of our four portfolio sub-teams with a diverse range of operational, administrative, knowledge management and data tracking needs. Each portfolio sub-team provides people development services to 12-15 TFA regional teams across the country.
  • Managing team communications including generating and organizing an engaging, informative and innovative monthly team e-blast.

Event coordination (25%)

  • Collaborate with Strat & Ops and VP-PDT to coordinate impactful team retreats. This includes planning and executing logistics for team travel, venues, materials and food while partnering with external vendors.
  • Manage operations strategy including scheduling, budgeting, and expenses for large scale or cross-team projects

Special Projects (15%)

  • Support team-led virtual learning engagements for staff across the organization - including: communications, scheduling, survey management, technology management via "Zoom" (video conferencing software), and idea generation to enhance participant experience and learning
  • Collaborate with other wings on the Human Assets as needed to advance team priorities and goals
  • Foster and drive a positive team culture through creating and implementing team activities and opportunities for relationship building
  • Other responsibilities as needed, including: coordinate logistics and materials for meetings and team conferences; draft and edit documents with team members; manage and participate in special projects to support the team in reaching its ambitious goals

Requirements

Prior Experience

  • Minimum of 1-2 years of professional work experience, preferably in an administrative or operational support role is required

Skills

  • Strong organizational skills. Ability to manage several tasks and projects at once in a faced-paced, deadline-driven environment
  • Exceptional attention to detail and the bigger picture, with a strong focus on quality control
  • Excellent written and interpersonal communication skills with a strong customer service orientation
  • Good judgment and sense of personal responsibility; exceptional maturity, professionalism, and ability to use discretion and maintain confidentiality
  • Strong MS Office skills (Word, Excel, PowerPoint, Outlook) and/or a propensity to learn new systems quickly

Work Demands

  • Ability and willingness to travel 2-4 times a year for team conferences/engagements required

Orientation to Work

  • Proactive, solutions-oriented customer-service orientation
  • Ability to effectively communicate, engage and partner with diverse set of teams and leaders
  • Leverages deep collaboration and partnership to grow and improve personal and team work
  • Thrives when working on high-impact, complex, fast-paced initiatives
  • Comfort working in and ability to thrive in an ever-changing environment where projects may change over time and sometimes abruptly
  • Motivated by supporting others and anticipating and meeting needs proactively

Education

  • Bachelor's degree required

Apply Now

To be considered for this role, you must submit an online application. Please scroll down to the bottom of the page to find the link to the online application. For more information, please contact [email protected] or visit www.teachforamerica.org/about-us/careers.

Benefits and Salary

Salary for this position is competitive and depends on prior experience. In addition, a comprehensive benefits package is included. Learn more at

www.teachforamerica.org/about-us/careers/employee-benefits.

Commitment to Diversity and Equal Opportunity Employment Policy

Teach For America encourages individuals of all ethnic, racial, and socioeconomic backgrounds to apply for this position. We are committed to maximizing the diversity of our organization, as we want to engage all those who can contribute to this effort. Learn more about our diversity on staff:

www.teachforamerica.org/about-us/careers/life-at-tfa/workforce-diversity-and-inclusiveness.

Teach For America is committed to providing equal employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics (or those of a family member) or any other basis prohibited by applicable law.

This job description reflects Teach For America's assignment of essential functions and qualifications of the role. Nothing in this herein restricts management's right to assign, reassign or eliminate duties and responsibilities to this role at any time.


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