Manager, Regional Operations and Culture (Atlanta, GA)
The Manager, Culture and Operations (M, CO) drives the execution of priority projects to ensure the attainment of regional priorities around talent, culture and office operations, including the building of a culture of excellence, equity, inclusiveness, urgency and core value alignment. The M, CO will report to the Senior Managing Director of Strategy, Talent, and Operations. This individual must possess outstanding poise and the ability to communicate effectively in ways that model Teach For America's core values. The manager must be creative and enjoy working within a small, entrepreneurial environment that is mission-driven, results-driven and community oriented. The ideal individual will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative and organizational skills, event planning, and the ability to maintain a realistic balance among multiple priorities. The manager will have the ability to work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion. This is an excellent role for someone who is excited to leverage strong project management, event planning, and budget management skills, and who wants to successfully use relationship-building skills to compel others to action.
In 2017, Teach For America – Metro Atlanta celebrates 17 years of service in the Atlanta community. Since 2000, over 3,000 Teach for America – Metro Atlanta corps members have taught close to 200,000 Pre-k through twelfth-grade students across the region's lowest-income communities. Additionally, over 1,300 alumni live and work in the region and support educational equity and excellence from inside and outside of the classroom. This year, over 500 corps members and alumni will teach in regional school districts and charter school networks, contributing to the opportunity for every child in Metro Atlanta to receive an excellent education. The Teach For America – Metro Atlanta staff is comprised of approximately 25 members across four functional areas: Instructional Excellence; Alumni Affairs; Regional Impact; and Operations and Organizational Advancement.
Operations & Culture Management (60%)
Drive regional culture and operational outcomes through project management and execution, to include:
- Managing across regional teams to ensure that all staff and teams are contributing towards exemplifying a connected, inclusive, supported, thriving community of corps members, alumni, and staff rooted in a cohesive regional culture with a shared goal for educational equity and excellence in our lifetime
- Leading the design and execution of an alumni driven network of diverse stakeholders to contextually analyze root causes of educational inequity and define suitable solutions aligned to the priority levers in our theory of action
- Consistently evaluate effectiveness of operations and procedures in the region for constant improvement to meet the needs of the region, ensuring alignment and collaboration between support staff
- Plan and execute all regional events (e.g. staff retreat, Alumni Induction, PD Saturday operations, etc.), including project management and event communication
- Oversee and manage all regional internal communications, including: weekly staff blast, staff website, community newsletter
Oversee, manage, and execute office systems, ensuring:
- Staff has all the supplies they need. Supplies are ordered on a regular and timely basis, and that we have efficient systems in place for identifying supply needs and placing orders (e.g. weekly walk through). This includes office supplies and kitchen items (e.g. coffee).
- Staff are on boarded with basic office technology systems (laptops, printers, copiers, jabber), and know how to use and leverage these systems. Help staff maximize our office technology. Troubleshoot and provide customer service to all staff around office technology.
- Staff has access to the building, understand office systems, all furniture needs are met and the overall feel/décor emphasizes our core values, mission, and is kid centered. All systems regarding facility needs are met and efficient.
Regional Administration (20%)
- Manage fiscal compliance among Metro Atlanta teams.
- Process and track Amex & Reimbursements for the Regional Leadership Team
- Lead the ongoing tracking and management of overall expenses for the region and all policies and processes related to budget management.
- Act as a liaison to building management, local vendors, and Teach For America's national support teams, such as technology, marketing, administration, and finance
- Provide exceptional customer service to external partners, callers, and visitors.
- Manage and execute a strong onboarding experience for new staff members, including overseeing logistics and facilitating development
- Track the experience of new employees during the 30-60-90 day onboarding process by partnering and collaborating with all hiring managers
- Compile quarterly reports assessing the progress towards onboarding goals to be supplied hiring managers
Regional Responsibilities (- 5%)
- Integrate and drive towards Regional Priorities in work
- Support Selection and Matriculation efforts of the region as assigned
- Actively participate and seek out experiences that push your perspective along our DEI outcomes
- Attend and actively engage in professional development conferences and learning groups
- Responsibly steward regional resources through consistent compliance with all employee policies and expectations
- Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
- Strong interpersonal skills and the ability to build relationships with TFA stakeholders, including staff, board members, CMs/alumni, external partners and donors
- Strong written and verbal communication skills
- Demonstrated proactive approaches to problem-solving with strong decision-making capability
- Emotional maturity
- Strong customer service ethic, balancing outcomes with hiring managers' needs Highly resourceful team-player, with the ability to also be extremely effective independently
- Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
- Demonstrated ability to achieve high performance goals and meet deadlines in a fast paced environment
- Forward looking thinker, who actively seeks opportunities and proposes solutions
- Committed to TFA core values [transformational change, leadership, team, diversity, respect & humility] and modeling them to internal and external stakeholders in all interactions
- Preferred proficiency in Microsoft Office Suite, Pardot, WebEx, Adobe Acrobat, social media platforms, and online travel and expense management software (Cliqbook/Concur)
- 3-5 years of experience supporting teams or senior executives, preferably in a non-profit organization
- Experience and interest in internal and external communications, event planning, partnership development, and establishing local systems
- Proven ability, via work history, to build and execute a project plan and organize, prioritize, track and manage workflow from multiple streams
- Bachelor's degree required
- Occasional travel (1-2 times/quarter) required for attendance at board meetings and regional events
- Some evening and weekend work required for attendance at regional events
- Valid driver's license required
To be considered for this role, you must submit a resume, list of at least 2 references, and one-page cover letter with your online application. Please scroll down to the bottom of this page to find the link to the online application.
About the Organization
There are more than 16 million children growing up in poverty in the U.S., and less than 10 percent of them will graduate from college. These statistics are not a reflection of our children's potential; we know that children growing up in poverty can and do achieve at the highest levels. Rather, these statistics reflect the systemic lack of access and opportunity for children in low-income communities.
Teach For America (TFA) finds, develops, and supports an ever-expanding network of outstanding and diverse leaders committed to expanding opportunity for children in schools, school systems, and in every sector and field that shapes the context in which schools operate. Representing the diversity of America and sharing the experience of having taught successfully in our most challenging public schools, TFA corps members and alumni form a network of change agents inside and outside of education who are grounded in the tremendous potential of our most underserved children and connected to families and communities impacted by educational inequity.
Founded by Wendy Kopp in 1989, Teach For America has since expanded to 36 states and 53 regions, reaching more than 10 million students. Now 53,000 strong and growing each year, the TFA community is leading across all sectors, including as teachers, school and school system leaders, elected officials, policy and advocacy organizers, social entrepreneurs, and business and civic leaders. We support the individual and collective leadership of this network as they work hand-in-hand with students, families, and allies in the effort to realize educational equity and excellence for children across the nation.
Benefits and Salary
Salary for this position is competitive and depends on prior experience. In addition, a comprehensive benefits package is included. Learn more at www.teachforamerica.org/about-us/careers/employee-benefits.
Commitment to Diversity and Equal Opportunity Employment Policy
Teach For America encourages individuals of all ethnic, racial, and socioeconomic backgrounds to apply for this position. We are committed to maximizing the diversity of our organization, as we want to engage all those who can contribute to this effort. Learn more about our diversity on staff:
Teach For America is committed to providing equal employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics (or those of a family member) or any other basis prohibited by applicable law.
This job description reflects Teach For America's assignment of essential functions and qualifications of the role. Nothing in this herein restricts management's right to assign, reassign or eliminate duties and responsibilities to this role at any time.
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