Manager, Program Operations (New Haven, Connecticut)
As the Manager of Program Operations, you will be responsible for leading operations across the program. You will work closely with the MD, ARC who is responsible for design, execution and advancement of our Alternative Route to Certification Program. This team serves approximately 800 members including approximately 140 current corps members and over 650 alumni.
The Manager of Program Operations serves as a critical contributor to the Program Team through managing the internal work of the program team in a way that maximizes the team's effectiveness and enables the team to reach its ambitious goals. The Manager of Program Operations provides critical support to the MD, ARC program to manage our data systems, certification related paperwork and systems as well as internal operations related to the ongoing success of the program. This includes event logistics and support, budget management, and ongoing administrative support to program leadership team. This role requires superior critical thinking, communication, and relationship-building skills. A passion for details and strong customer service orientation are critical to success in this role.
Teach For America Connecticut is building individual and collective leadership in partnership with students, families and communities so that one day all students in low-income and historically oppressed communities will grow to attain a wide range of self-determined opportunities in life; opportunities not limited by systemic injustices, but reflecting children's fulfilled potential. In Connecticut, we know that we need leaders across the breadth of the public education system, as well as diverse and talented leaders calling for change outside the enterprise. Our core contribution is leadership, and leadership drives change. Over the past ten years in the state, Teach For America teachers have taught nearly 100,000 students, and more than 650 alumni live and work in the region, supporting the movement for educational equity from a variety of vantage points. Our team is collaborative, high-energy, and committed to both the work of cultivating social and political consciousness in students and teachers, and to one another's leadership. As a part of the Connecticut team, you will have responsibilities to your role, your functional team, the regional team and organization.
Program Team Systems Management (40%)
- Lead team members in the upkeep of all corps member and alumni data systems in collaboration with teams across the region
- Manage the program team budgeting, forecasting, reimbursements and planning systems, coordinating with the Institutional Advancement Team
- Oversee the logistics and planning for central program events in collaboration with the Institutional Advancement Team
- Provide logistics support related to regional team logistics for team meetings, retreats and celebrations
- Manage team selection commitments including communication with the national selection team and managing assignments of regional team members
- Support MD, ARC and regional team members in matriculation and confirmation of incoming corps members
- Design and pursue innovations to strengthen our current systems and processes that align to and support team vision and culture
ARC Program System Design 20%
- Evaluate current systems and design new and/or improved systems and procedures to maximize efficiency and accuracy within our ARC systems
- Develop learning questions and methods of inquiry to capture key learnings related to the application of our program in real time such that our policies and procedures evolve to reflect these learnings
ARC Program Execution (30%)
- Manage the execution of the corps member certification process- including paperwork, tracking, and communication with the State Department of Education
- Manage our institutional knowledge related to the ARC program via Taskstream
- Design strategy and problem solve regarding individual certification challenges so that all corps members enrolled in our ARC are successfully certified
- Build relationships with corps members to invest and support our members to successfully complete the certification process
- Conduct thorough transcript reviews as part of our entry process for the ARC program
- Manage member testing process including procuring test preparation programs, managing individual testing plans, and tracking test completion
Regional & Organizational Stewardship (10%)
- All team members meet submission requirements for reimbursements (monthly), timesheets (weekly), and American Express reports (monthly, as needed) to support the organization's financial standing
- Support team–wide goals for Connecticut and the National Breakthrough Results through participation in corps member recruitment, selection and matriculation, regional events and programming, team meetings, professional development, and participation in the city-based events to which the team member is assigned, if applicable
- 2+ years of professional work experience
- Mission-driven – Feels a deep sense of ownership for their work, and a relentless desire to deliver results.
- Ability to build and leverage relationships to achieve ambitious results
- Exceptional attention to detail with passion for operations work
- Superb planning, written communication, and project management skills
- Good judgment, strong initiative, and a quick learner
- Ability to thrive in a goal-oriented, fast-paced, and entrepreneurial environment, including the ability to be flexible in project execution
- Demonstrates exceptional professionalism, poise, and judgment at all times
- Demonstrates alignment with Teach For America's core values
- Ability and willingness to travel 2-4 times a year for team conferences/engagements required
- Bachelor's Degree Required
To be considered for this role, you must submit an online application. Please scroll down to the bottom of the page to find the link to the online application. For more information, please contact [email protected] or visit www.teachforamerica.org/about-us/careers.
About the Organization
There are more than 16 million children growing up in poverty in the U.S., and less than 10 percent of them will graduate from college. These statistics are not a reflection of our children's potential; we know that children growing up in poverty can and do achieve at the highest levels. Rather, these statistics reflect the systemic lack of access and opportunity for children in low-income communities.
Teach For America (TFA) finds, develops, and supports an ever-expanding network of outstanding and diverse leaders committed to expanding opportunity for children in schools, school systems, and in every sector and field that shapes the context in which schools operate. Representing the diversity of America and sharing the experience of having taught successfully in our most challenging public schools, TFA corps members and alumni form a network of change agents inside and outside of education who are grounded in the tremendous potential of our most underserved children and connected to families and communities impacted by educational inequity.
Founded by Wendy Kopp in 1989, Teach For America has since expanded to 36 states and 53 regions, reaching more than 10 million students. Now 53,000 strong and growing each year, the TFA community is leading across all sectors, including as teachers, school and school system leaders, elected officials, policy and advocacy organizers, social entrepreneurs, and business and civic leaders. We support the individual and collective leadership of this network as they work hand-in-hand with students, families, and allies in the effort to realize educational equity and excellence for children across the nation.
Benefits and Salary
Salary for this position is competitive and depends on prior experience. In addition, a comprehensive benefits package is included. Learn more at
Commitment to Diversity and Equal Opportunity Employment Policy
Teach For America encourages individuals of all ethnic, racial, and socioeconomic backgrounds to apply for this position. We are committed to maximizing the diversity of our organization, as we want to engage all those who can contribute to this effort. Learn more about our diversity on staff:
Teach For America is committed to providing equal employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics (or those of a family member) or any other basis prohibited by applicable law.
This job description reflects Teach For America's assignment of essential functions and qualifications of the role. Nothing in this herein restricts management's right to assign, reassign or eliminate duties and responsibilities to this role at any time.
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