Manager, Culture and Operations (Oklahoma City, OK)
The Manager, Culture and Operations (M, CO) drives the execution of priority projects to ensure the attainment of regional priorities around talent, culture and office operations, including the building of a culture of excellence, equity, inclusiveness, urgency and core value alignment. The M, CO will report to the MD, Chief of Staff. This individual must possess outstanding poise and the ability to communicate effectively in ways that model Teach For America's core values. The manager must be creative and enjoy working within a small, entrepreneurial environment that is mission-driven, results-driven and community oriented. The ideal individual will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative and organizational skills, event planning, and the ability to maintain a realistic balance among multiple priorities. The manager will have the ability to work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.
This is an excellent role for someone who is excited to leverage strong project management skills, event planning, and wants to successfully use relationship-building skills to compel others to action.
Oklahomans pride themselves on banding together, rising to meet challenges, and coming out stronger and more unified. It is in this spirit that Teach for America approaches education in Oklahoma—with determination to get it right for our students. In 2017, the need for change in Oklahoma public education has never been greater. The school year began with more than 1000 vacancies statewide, a statistic with alarming implications for the quality of education thousands of students receive and urgent significance for system wide improvements.
Teach for America's mission is to help fuel the movement to eliminate educational inequity by enlisting our nation's most promising future leaders in the effort. Teach for America • Oklahoma City recruits these leaders from across the country and brings them to the Oklahoma City metro and Lawton. "Corps members" come from diverse educational backgrounds but choose to begin their careers in education because they share a deep commitment to improving educational outcomes. By placing these talented and passionate leaders directly in the classroom, Teach for America • Oklahoma City has an immediate impact on the lives of students in the OKC and Lawton communities. Our bold vision is more localized and enables us to continue effecting change that's specific to our regional needs. Our anchoring premise as a new region is that schools are the most meaningful unit of change in our work, and we do not yet have a critical mass of great schools inspiring others to grow and improve. Our results and continued partnerships with districts, schools and communities support our belief we are able to deliver positive results for students growing up in low-income communities. In 2017, we have 222 corps members and alumni teaching in central Oklahoma.
Our Internal Affairs team supports the work of our Executive Director and ensures we have best-in-class staff engagement and talent development practices to foster a thriving team. We place particular emphasis on ensuring a diverse team, and a team that embodies our commitment to Diversity, Equity & Inclusion. As a region, we are striving to realize the aspirations laid out in the organization's diversity statement and core values - to be a diverse and inclusive organization that is a model of equity and fairness.
Responsibilities include but are not limited to:
Operations & Culture Management (60%)
- Drive regional culture and operational outcomes through project management and execution, to include:
- Managing across regional teams to ensure that all staff and teams are contributing towards exemplifying a connected, inclusive, supported, thriving community of corps members, alumni, and staff rooted in a cohesive regional culture with a shared goal for educational equity and excellence in our lifetime
- Leading the design and execution of an alumni driven network of diverse stakeholders to contextually analyze root causes of educational inequity and define suitable solutions aligned to the priority levers in our theory of action
- Explore strategies that grow parent voice & other methods of community organizing to better reflect the voice of parents and families in decisions influencing the quality of education in Oklahoma
- Oversee the design and alignment of a social innovation fund to launch and scale most promising local solutions from networked communities
- Consistently evaluate effectiveness of operations and procedures in the region for constant improvement to meet the needs of the region, ensuring alignment and collaboration between support staff
- Plan and execute all regional events (e.g. staff retreat, Alumni Induction, PD Saturday operations, etc.), including project management and event communication
- Oversee and manage all regional internal communications, including: weekly staff blast, staff website, community newsletter
- Oversee, manage, and execute office systems, ensuring:
- Staff has all the supplies they need. Supplies are ordered on a regular and timely basis, and that we have efficient systems in place for identifying supply needs and placing orders (e.g. weekly walk through). This includes office supplies and kitchen items (e.g. coffee).
- Staff are on boarded with basic office technology systems (laptops, printers, copiers, jabber), and know how to use and leverage these systems. Help staff maximize our office technology. Troubleshoot and provide customer service to all staff around office technology.
- Staff has access to the building, understand office systems, all furniture needs are met and the overall feel/décor emphasizes our core values, mission, and is kid centered. All systems regarding facility needs are met and efficient.
Regional Administration (20%)
- Manage fiscal compliance among OKC teams.
- Process and track Amex & Reimbursements for the Regional Leadership Team
- Lead the ongoing tracking and management of overall expenses for the region and all policies and processes related to budget management.
- Act as a liaison to building management, local vendors, and Teach For America's national support teams, such as technology, marketing, administration, and finance
- Provide exceptional customer service to external partners, callers, and visitors.
- Manage and execute a strong onboarding experience for new staff members, including overseeing logistics and facilitating development
- Track the experience of new employees during the 30-60-90 day onboarding process by partnering and collaborating with all hiring managers
- Compile quarterly reports assessing the progress towards onboarding goals to be supplied hiring managers and the MD, Chief of Staff
- Support the Chief of Staff to build and execute a compelling, differentiated scope and sequence for DEI leadership development among staff, corps members and alumni.
- This includes session design for DEI scope and sequence and facilitation responsibilities throughout the year.
- Support the Chief of Staff and all managers in driving toward all human assets goals, including the organizational strength measure, staff diversity, and retention.
Regional Responsibilities - 5%
- Integrate and drive towards Regional Priorities in work
- Support Selection and Matriculation efforts of the region as assigned
- Actively participate and seek out experiences that push your perspective along our DEI outcomes
- Attend and actively engage in professional development conferences and learning groups
- Responsibly steward regional resources through consistent compliance with all employee policies and expectations
- Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
- Strong interpersonal skills and the ability to build relationships with TFA stakeholders, including staff, board members, CMs/alumni, external partners and donors
- Strong written and verbal communication skills
- Demonstrated proactive approaches to problem-solving with strong decision-making capability
- Emotional maturity
- Strong customer service ethic, balancing outcomes with hiring managers' needs Highly resourceful team-player, with the ability to also be extremely effective independently
- Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
- Demonstrated ability to achieve high performance goals and meet deadlines in a fast paced environment
- Forward looking thinker, who actively seeks opportunities and proposes solutions
- Committed to TFA core values [transformational change, leadership, team, diversity, respect & humility] and modeling them to internal and external stakeholders in all interactions
- Preferred proficiency in Microsoft Office Suite, Pardot, WebEx, Adobe Acrobat, social media platforms, and online travel and expense management software (Cliqbook/Concur)
- 3-5 years of experience supporting teams or senior executives, preferably in a non-profit organization
- Experience and interest in internal and external communications, event planning, partnership development, and establishing local systems
- Proven ability, via work history, to build and execute a project plan and organize, prioritize, track and manage workflow from multiple streams
- Bachelor's degree required
- Occasional travel (1-2 times/quarter: OKC, Lawton, Tulsa) required for attendance at board meetings and regional events
- Some evening and weekend work required for attendance at regional events
- Valid driver's license required
To be considered for this role, you must submit a resume, list of at least 2 references, and one-page cover letter with your online application. Please scroll down to the bottom of this page to find the link to the online application.About the Organization
There are more than 16 million children growing up in poverty in the U.S., and less than 10 percent of them will graduate from college. These statistics are not a reflection of our children's potential; we know that children growing up in poverty can and do achieve at the highest levels. Rather, these statistics reflect the systemic lack of access and opportunity for children in low-income communities.
Teach For America (TFA) finds, develops, and supports an ever-expanding network of outstanding and diverse leaders committed to expanding opportunity for children in schools, school systems, and in every sector and field that shapes the context in which schools operate. Representing the diversity of America and sharing the experience of having taught successfully in our most challenging public schools, TFA corps members and alumni form a network of change agents inside and outside of education who are grounded in the tremendous potential of our most underserved children and connected to families and communities impacted by educational inequity.
Founded by Wendy Kopp in 1989, Teach For America has since expanded to 36 states and 53 regions, reaching more than 10 million students. Now 53,000 strong and growing each year, the TFA community is leading across all sectors, including as teachers, school and school system leaders, elected officials, policy and advocacy organizers, social entrepreneurs, and business and civic leaders. We support the individual and collective leadership of this network as they work hand-in-hand with students, families, and allies in the effort to realize educational equity and excellence for children across the nation.
Our Core Values:
Our core values define who we are at our best and guide our work together.
- Pursue Equity: We work to change practices, structures, and policies to realize educational equity for all children. As we do so, we actively examine our roles in perpetuating inequitable systems.
- Strengthen Community: We assume responsibility for our collective strength by developing relationships, building diverse and inclusive coalitions, and challenging one another to be our best. We act with empathy and extend grace to ourselves and others.
- Achieve Impact: We pursue ambitious, meaningful outcomes that lead to access and opportunity for all children. We hold ourselves to high standards, make data-informed decisions, and orient to long-term success.
- Choose Courage: We act on our beliefs and values, especially when it's hard. We center our efforts on the aspirations of our students and their families.
- Act with Humility: We acknowledge the limitations of our perspectives. We seek different points of view and historical context to evolve our thinking and actions.
- Demonstrate Resilience: We see every challenge as an opportunity to think expansively about solutions. When faced with obstacles, we deepen our resolve, adapt, and persist with optimism.
- Learn Continuously: We operate with curiosity and embrace new ideas to innovate and constantly improve. We take informed risks and learn from successes, setbacks, and each other.
Diversity, Equity and Inclusiveness at the Center of Our Mission
At Teach For America, we aspire to embody the commitment to diversity, equity, and inclusiveness we envision for our nation. Unequal access to opportunity along lines of race, class, and other aspects of identity has deep roots in American history, and institutional racism and classism contribute to inequitable access to educational opportunity in our country today. Therefore, understanding race, class, and the intersectional nature of oppression along these and other lines is critical to eliminating educational inequity and creating an education system in which all students can flourish.
Realizing educational equity and excellence will take a broad and diverse coalition of people—of diverse races, ethnicities, socioeconomic statuses, genders, sexual orientations, abilities, political views, and other aspects of identity and spheres of influence—united around a common purpose and shared values. We know that the change effort must be shaped by those of us who are most directly impacted by educational inequity. We also know that progress is only possible if each of us works effectively across lines of difference—with students, parents, partners, and each other—and if each of us understands and leverages the assets we bring to this work based on our identities and life experiences.
This understanding guides our strategy as we pursue our mission, and impacts how we allocate resources to recruit, select, train, support, retain, and engage corps members, alumni, and staff. In all we do, we act on the following beliefs.
→ Diversity is crucial for successful change efforts and is one of Teach For America's greatest strengths.
→ The full potential of our diverse network will be reached only when we are an inclusive community.
→ The predictability of success or failure for our students or individuals in our organization should not correlate with any social, cultural or other identity-based factors.
In striving to grow as individuals who lead with a commitment to diversity, equity and inclusiveness, we focus on:
- Understanding of self and self in relation to others. We examine our worldview and experiences to understand how they're influenced by power, privilege, oppression, and biases. As we deepen our understanding of self in relation to others, we seek out diverse perspectives and experiences to challenge our assumptions and expand our perspectives.
- Understanding and interrupting systemic racism, classism, and other forms of oppression. We understand that our society and education system have been shaped by multiple forms of oppression, in particular racism and classism. We understand the role and impact of unconscious bias in establishing low expectations for children's capabilities, and we also see this play out in the workplace. Therefore, we commit to work together `to envision and implement new ways of operating that disrupt these systems and practices.
- Working toward equity. We leverage this understanding to surface and interrupt inequitable practices in our schools as well as within our organization. In classrooms, we are committed to ensuring all students have the necessary resources, supports, and academic preparation they need to ensure full agency in their lives. In our organization, we're committed to allocating our resources and setting organizational policies, systems, and practices to reduce and eliminate gaps in experience and outcomes by demographic group.
- Building inclusive coalitions. We recruit and retain a corps and staff that reflects the inclusive coalition we need representing our nation. Simultaneously, we ensure those of us who have faced educational inequity shape our direction. We intentionally build authentic relationships across lines of difference; facilitate honest and productive conflict among diverse groups; create structures, policies, and processes that enable this effort; and value the diversity of ideas and perspectives required in this effort.
Benefits and Salary
Salary for this position is competitive and depends on prior experience. In addition, a comprehensive benefits package is included. Learn more at
Commitment to Diversity and Equal Opportunity Employment Policy
Teach For America encourages individuals of all ethnic, racial, and socioeconomic backgrounds to apply for this position. We are committed to maximizing the diversity of our organization, as we want to engage all those who can contribute to this effort. Learn more about our diversity on staff:
Teach For America is committed to providing equal employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics (or those of a family member) or any other basis prohibited by applicable law.
This job description reflects Teach For America's assignment of essential functions and qualifications of the role. Nothing in this herein restricts management's right to assign, reassign or eliminate duties and responsibilities to this role at any time.
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