Manager, Culture and Operations (Oklahoma City)

The Role

The Manager, Culture and Operations (M, CO) drives the execution of priority projects to ensure the attainment of regional priorities around talent, culture and office operations, including the building of a culture of excellence, equity, inclusiveness, urgency and core value alignment. The M, CO will report to the MD, Chief of Staff. This individual must possess outstanding poise and the ability to communicate effectively in ways that model Teach For America's core values. The manager must be creative and enjoy working within a small, entrepreneurial environment that is mission-driven, results-driven and community oriented. The ideal individual will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative and organizational skills, event planning, and the ability to maintain a realistic balance among multiple priorities. The manager will have the ability to work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.

This is an excellent role for someone who is excited to leverage strong project management skills, event planning, and wants to successfully use relationship-building skills to compel others to action.

The Team

Oklahomans pride themselves on banding together, rising to meet challenges, and coming out stronger and more unified. It is in this spirit that Teach for America approaches education in Oklahoma—with determination to get it right for our students. In 2017, the need for change in Oklahoma public education has never been greater. The school year began with more than 1000 vacancies statewide, a statistic with alarming implications for the quality of education thousands of students receive and urgent significance for system wide improvements.

Teach for America's mission is to help fuel the movement to eliminate educational inequity by enlisting our nation's most promising future leaders in the effort. Teach for America • Oklahoma City recruits these leaders from across the country and brings them to the Oklahoma City metro and Lawton. "Corps members" come from diverse educational backgrounds but choose to begin their careers in education because they share a deep commitment to improving educational outcomes. By placing these talented and passionate leaders directly in the classroom, Teach for America • Oklahoma City has an immediate impact on the lives of students in the OKC and Lawton communities. Our bold vision is more localized and enables us to continue effecting change that's specific to our regional needs. Our anchoring premise as a new region is that schools are the most meaningful unit of change in our work, and we do not yet have a critical mass of great schools inspiring others to grow and improve. Our results and continued partnerships with districts, schools and communities support our belief we are able to deliver positive results for students growing up in low-income communities. In 2017, we have 222 corps members and alumni teaching in central Oklahoma.

Our Internal Affairs team supports the work of our Executive Director and ensures we have best-in-class staff engagement and talent development practices to foster a thriving team. We place particular emphasis on ensuring a diverse team, and a team that embodies our commitment to Diversity, Equity & Inclusion. As a region, we are striving to realize the aspirations laid out in the organization's diversity statement and core values - to be a diverse and inclusive organization that is a model of equity and fairness.

Qualifications:

Responsibilities

Responsibilities include but are not limited to:

Operations & Culture Management (60%)

  • Drive regional culture and operational outcomes through project management and execution, to include:
  • Managing across regional teams to ensure that all staff and teams are contributing towards exemplifying a connected, inclusive, supported, thriving community of corps members, alumni, and staff rooted in a cohesive regional culture with a shared goal for educational equity and excellence in our lifetime
  • Leading the design and execution of an alumni driven network of diverse stakeholders to contextually analyze root causes of educational inequity and define suitable solutions aligned to the priority levers in our theory of action
  • Explore strategies that grow parent voice & other methods of community organizing to better reflect the voice of parents and families in decisions influencing the quality of education in Oklahoma
  • Oversee the design and alignment of a social innovation fund to launch and scale most promising local solutions from networked communities
  • Consistently evaluate effectiveness of operations and procedures in the region for constant improvement to meet the needs of the region, ensuring alignment and collaboration between support staff
  • Plan and execute all regional events (e.g. staff retreat, Alumni Induction, PD Saturday operations, etc.), including project management and event communication
  • Oversee and manage all regional internal communications, including: weekly staff blast, staff website, community newsletter
  • Oversee, manage, and execute office systems, ensuring:
  • Staff has all the supplies they need. Supplies are ordered on a regular and timely basis, and that we have efficient systems in place for identifying supply needs and placing orders (e.g. weekly walk through). This includes office supplies and kitchen items (e.g. coffee).
  • Staff are on boarded with basic office technology systems (laptops, printers, copiers, jabber), and know how to use and leverage these systems. Help staff maximize our office technology. Troubleshoot and provide customer service to all staff around office technology.
  • Staff has access to the building, understand office systems, all furniture needs are met and the overall feel/décor emphasizes our core values, mission, and is kid centered. All systems regarding facility needs are met and efficient.

Regional Administration (20%)

  • Manage fiscal compliance among OKC teams.
  • Process and track Amex & Reimbursements for the Regional Leadership Team
  • Lead the ongoing tracking and management of overall expenses for the region and all policies and processes related to budget management.
  • Act as a liaison to building management, local vendors, and Teach For America's national support teams, such as technology, marketing, administration, and finance
  • Provide exceptional customer service to external partners, callers, and visitors.

Talent (15%)

  • Manage and execute a strong onboarding experience for new staff members, including overseeing logistics and facilitating development
  • Track the experience of new employees during the 30-60-90 day onboarding process by partnering and collaborating with all hiring managers
  • Compile quarterly reports assessing the progress towards onboarding goals to be supplied hiring managers and the MD, Chief of Staff
  • Support the Chief of Staff to build and execute a compelling, differentiated scope and sequence for DEI leadership development among staff, corps members and alumni.
  • This includes session design for DEI scope and sequence and facilitation responsibilities throughout the year.
  • Support the Chief of Staff and all managers in driving toward all human assets goals, including the organizational strength measure, staff diversity, and retention.

Regional Responsibilities - 5%

  • Integrate and drive towards Regional Priorities in work
  • Support Selection and Matriculation efforts of the region as assigned
  • Actively participate and seek out experiences that push your perspective along our DEI outcomes
  • Attend and actively engage in professional development conferences and learning groups
  • Responsibly steward regional resources through consistent compliance with all employee policies and expectations

Requirements

Skills

  • Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
  • Strong interpersonal skills and the ability to build relationships with TFA stakeholders, including staff, board members, CMs/alumni, external partners and donors
  • Strong written and verbal communication skills
  • Demonstrated proactive approaches to problem-solving with strong decision-making capability
  • Emotional maturity
  • Strong customer service ethic, balancing outcomes with hiring managers' needs Highly resourceful team-player, with the ability to also be extremely effective independently
  • Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
  • Demonstrated ability to achieve high performance goals and meet deadlines in a fast paced environment
  • Forward looking thinker, who actively seeks opportunities and proposes solutions
  • Committed to TFA core values [transformational change, leadership, team, diversity, respect & humility] and modeling them to internal and external stakeholders in all interactions
  • Preferred proficiency in Microsoft Office Suite, Pardot, WebEx, Adobe Acrobat, social media platforms, and online travel and expense management software (Cliqbook/Concur)

Prior Experience

  • 3-5 years of experience supporting teams or senior executives, preferably in a non-profit organization
  • Experience and interest in internal and external communications, event planning, partnership development, and establishing local systems
  • Proven ability, via work history, to build and execute a project plan and organize, prioritize, track and manage workflow from multiple streams

Education

  • Bachelor's degree required

Work Demands

  • Occasional travel (1-2 times/quarter: OKC, Lawton, Tulsa) required for attendance at board meetings and regional events
  • Some evening and weekend work required for attendance at regional events
  • Valid driver's license required

Apply Now

To be considered for this role, you must submit a resume, list of at least 2 references, and one-page cover letter with your online application. Please scroll down to the bottom of this page to find the link to the online application.

Benefits and Salary

Salary for this position is competitive and depends on prior experience. In addition, a comprehensive benefits package is included. Learn more at

www.teachforamerica.org/about-us/careers/employee-benefits.

Commitment to Diversity and Equal Opportunity Employment Policy

Teach For America encourages individuals of all ethnic, racial, and socioeconomic backgrounds to apply for this position. We are committed to maximizing the diversity of our organization, as we want to engage all those who can contribute to this effort. Learn more about our diversity on staff:

www.teachforamerica.org/about-us/careers/life-at-tfa/workforce-diversity-and-inclusiveness.

Teach For America is committed to providing equal employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics (or those of a family member) or any other basis prohibited by applicable law.

This job description reflects Teach For America's assignment of essential functions and qualifications of the role. Nothing in this herein restricts management's right to assign, reassign or eliminate duties and responsibilities to this role at any time.


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