Manager, Corps Member Matriculation & Onboarding (Charlotte)
Teach For America seeks a Manager of Corps Member Matriculation and Onboarding to maximize the scale, diversity, and impact of our movement by driving strategies and projects related to incoming corps member matriculation, onboarding, school placement, retention, culture, and communication. You will be responsible for managing the experience from the moment an applicant is accepted to Teach For America to their arrival in Charlotte in June and beyond. As a result, you will set the tone for corps culture and leadership through ongoing communication and events. You will work collaboratively to ensure corps members are set up for a successful introduction to the region by creating innovative ways to support corps members through certification testing, moving, and transition planning. You will also design and implement communication structures and strategies to ensure that our corps members feel part of a strong, inclusive community, connected to one another, and celebrated for the work that we do.
As the Manager, Corps Member Matriculation & Onboarding, you will manage the onboarding process for corps members. Onboarding refers to the time between a corps member accepting his/her offer to join the corps and the time they arrive in Charlotte for induction.
During the onboarding process, you will need to keep track of the many action items and requirements that corps members will need to complete before officially transitioning into the region during induction. Please provide a sample system (Excel spreadsheet preferred) that you might use to keep track of these requirements and action items. Also, list the top three considerations that help you complete this task.
You are required to create this system from scratch and to make the contents specific to this role. You should reference the responsibilities listed in the job description to complete this activity and consider that you may need to share this information with your manager, team, or other staff members. Please upload the product along with your resume and cover letter.
Charlotte is a rapidly-growing city full of small town charm—a place where Southern hospitality and a spirit of innovation go hand-in-hand. Approximately 400 alumni live and work in Charlotte and seek to end educational inequity from all sectors, and the region is projected to be home to approximately 450 alumni by 2018. As a member of the Corps Member and Alumni Leadership Continuum team, you will help provide both corps members and alumni with leadership development through multiple phases of their experience. We work in close collaboration with our Teacher Leadership Development team to provide corps members with the support they need to ensure students are living up to their potential, and we provide alumni with professional development, forums for discussion, and ways to connect and support colleagues and friends.
Responsibilities include, but are not limited to:
- Manage the campaign to inspire accepted applicants to confirm their offer to teach in Charlotte
- Design support materials and communication for staff and corps members
- Train and manage regional staff during rounds of confirmation campaign execution
- Track regional and national confirmation data and prepare reports
- Conduct daily data analysis to determine real time strategies to reach daily benchmarks and campaign goals
- Debrief each confirmation round and use data to inform processes for subsequent campaigns
Matriculation and Onboarding (35%)
- Set the vision and direction for the regional matriculation campaign to ensure that the size and diversity our corps meets the needs of our community
- Align our onboarding and matriculation visions within the larger regional and team vision
- Identify and implement a strategy to retain corps members throughout the onboarding process
- Manage logistics, track data, and generate reports for various aspects of incoming corps member experience (Summits, matriculation, hiring, etc.)
- Laterally manage regional staff members as they support incoming corps members through the confirmation, matriculation and onboarding process
- Serve as main point of contact for all incoming corps members
- Develop and execute strategies and solutions to enhance corps culture throughout the onboarding process
- Create a comprehensive onboarding guide to introduce corps members to the Charlotte region and outline the expectations to successfully matriculate to the corps
- Craft regional communications for incoming corps members via web, social media, print, phone, etc.
- Develop and execute trainings for incoming corps members to acclimate them to Charlotte and Teach For America
- Coordinate experiences to connect incoming corps members with the Charlotte region (including classroom observations, school tours, and engagements with current corps members, staff and alumni)
Certification and Placement (25%)
- Design, execute, and manage initial certification of incoming corps members
- Coordinate materials and workshops to prepare corps members for state certification exams
- Train and leverage regional staff to support corps members through the testing process of certification
- Maintain extensive and nuanced knowledge of state certification requirements and work with university partners to manage alternative certification program enrollment
- Partner with the state matriculation team to align state priorities and resources for certification
- Support the managing director on school hiring process for corps members
- Manage and track corps member completion of requirements to be placed, hired, and licensed in the school district, including test registration, paperwork, and interview materials
Charlotte Regional Team Responsibilities (10%)
- Participate in shared regional commitments such as biweekly staff meetings, biannual staff retreats, a regional vision project working group, communicating regularly with incoming corps members, and interviewing applicants to Teach For America
- Meet compliance expectations for timesheet, expense report, and performance management documentation and submission
- Support and participate in regional events, requiring occasional evening and weekend work
- Exhibit a desire to learn and develop your cultural competence and understanding of diversity, equity, and inclusiveness, including attending a two-day Dismantling Racism workshop annually
- Bachelor's degree required
- 3-5 years professional work experience
- Teach For America corps member experience strongly preferred
- Project management experience preferred
- Some evening and weekend work required
- Some travel required (once per quarter)
- Occasionally transport up to 50 pounds
- Ability to successfully communicate and build strong relationships across multiple lines of difference and work with individuals at all levels of the organization
- Superb organization, detail-orientation, project management, and execution skills
- Ability to critically identify system inefficiencies, anticipate challenges and gaps, and contingency plan accordingly
- Ability to prioritize and juggle multiple projects in a deadline-driven environment using a sound decision making process
- Ability to work independently and to take ownership for critical projects
- Ability to manage peers towards shared goals and ambitious outcomes
- Exceptional customer service and understanding of the perspective of others
- Perseverance, fortitude and creativity in the face of challenges
- Compelling and effective written and verbal communication skills; knowledge of many communication forms including social media
- Culture-oriented with an ability to use various methods to create strong culture
- Ability to generate creative solutions to lead to positive culture outcomes for a diverse corps
Approach to Work
- Deep commitment to Teach For America's mission and core values
- Excited by working in contexts in which there are not yet clear answers
- When things are very busy, make smart choices about what to prioritize and what matters most
- Reflective and proactively work to grow and improve
To be considered, please submit your application including cover letter, resume, and response to the prompt below. For more information, please contact [email protected] or visit www.teachforamerica.org/careers.
About the Organization
There are more than 16 million children growing up in poverty in the U.S., and less than 10 percent of them will graduate from college. These statistics are not a reflection of our children's potential; we know that children growing up in poverty can and do achieve at the highest levels. Rather, these statistics reflect the systemic lack of access and opportunity for children in low-income communities.
Teach For America (TFA) finds, develops, and supports an ever-expanding network of outstanding and diverse leaders committed to expanding opportunity for children in schools, school systems, and in every sector and field that shapes the context in which schools operate. Representing the diversity of America and sharing the experience of having taught successfully in our most challenging public schools, TFA corps members and alumni form a network of change agents inside and outside of education who are grounded in the tremendous potential of our most underserved children and connected to families and communities impacted by educational inequity.
Founded by Wendy Kopp in 1989, Teach For America has since expanded to 36 states and 53 regions, reaching more than 10 million students. Now 53,000 strong and growing each year, the TFA community is leading across all sectors, including as teachers, school and school system leaders, elected officials, policy and advocacy organizers, social entrepreneurs, and business and civic leaders. We support the individual and collective leadership of this network as they work hand-in-hand with students, families, and allies in the effort to realize educational equity and excellence for children across the nation.
Benefits and Salary
Salary for this position is competitive and depends on prior experience. In addition, a comprehensive benefits package is included. Learn more at www.teachforamerica.org/about-us/careers/employee-benefits.
Commitment to Diversity and Equal Opportunity Employment Policy
Teach For America encourages individuals of all ethnic, racial, and socioeconomic backgrounds to apply for this position. We are committed to maximizing the diversity of our organization, as we want to engage all those who can contribute to this effort. Learn more about our diversity on staff: www.teachforamerica.org/about-us/careers/life-at-tfa/workforce-diversity-and-inclusiveness.
Teach For America is committed to providing equal employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics (or those of a family member) or any other basis prohibited by applicable law.
This job description reflects Teach For America's assignment of essential functions and qualifications of the role. Nothing in this herein restricts management's right to assign, reassign or eliminate duties and responsibilities to this role at any time.
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