Business Analyst/Quality Assurance (NYC)

The Role

As the Director, Business Analyst/Quality Assurance, you will be responsible for gathering, understanding, and documenting business requirements, as well as assuring the quality of the technology that spans all digital channels and communications at Teach For America. You will be deeply connected to the web engineering team, user experience designers, and content strategists and be comfortable owning the chain of communication between business/user needs and the resulting execution of the work. The work you do will be central to how Teach For America achieves its powerful mission to transform society through educational reform.

The Director, Business Analyst/Quality Assurance will report to the Managing Director of Web and collaborate closely with the business stakeholders and the technology team of Teach For America's digital marketing organization.

The Team

Our Marketing and Communications team is charged with bringing to life Teach For America's mission and the collective impact of our network through storytelling. We drive the national brand and narrative for Teach For America, defining and stewarding the organization's brand identity, positioning, and key messages. We leverage strategic communications to rally the next generation of leaders to join Teach For America; to strengthen our community of corps members, alumni, staff and supporters; and to build broader understanding of our mission and impact in the context of educational inequity in America.


Primary Responsibilities

Business Analyst

  • Identify, collect, and document technical and business requirements
  • Facilitate requirements gathering sessions with multiple stakeholders to extract requirements using best practice methods and tools
  • Develop the design documents, requirements analysis, testing plans, process flows, procedures, and policies required to ensure transparency and clarity in the web development process
  • Translate high level solutions into detailed architecture artifacts
  • Align the business needs of stakeholders with the technology solutions
  • Work with organizations and technical teams from multiple organizations
  • Advocate for and operate under an agile/Lean UX environment with confidence

Quality Assurance

  • Design and implement QA processes to ensure high quality of service is delivered to users
  • Automate QA processes to allow fast and frequent releases to production
  • Conduct a variety of quality assurance processes including smoke testing, unit testing, performance testing, load testing, and performance automation
  • Conduct current state analysis as it relates to technology components
  • Categorize issues, defects, and enhancements and assign severity levels that indicate priority for completion


Prior Experience

  • 6-8 years of business application and system related work experience in a large, complex organization
  • Experience working with both business and IT groups
  • Experience working with epic, user story, feature, and task tracking software for purposes of software development


  • Familiarity with Drupal, PHP, and other web development technologies
  • Strong analytical and business process modeling skills
  • Strong user-facing skills with the ability to influence, advise, mediate, and control scope
  • Passionate about educational equity as well as a demonstrated commitment to diversity, equity, and inclusiveness
  • Able to think big, generate ideas and drive solutions to complex problems in a fast-paced, deadline-driven environment
  • An exceptional writer and oral communicator
  • Skilled in the art of persuasion, with a deep sense of humility and openness to the perspectives of others
  • Able to maintain a sense of possibility in the face of obstacles, and balance both short- and long-term results


  • Bachelor's degree required.

Work Demands

  • National travel for in-person meetings will vary throughout the year, but is estimated to include an average of 1 trip per month; some weekend and evening work expected.

Apply Now

To be considered for this role, you must submit an online application. Please scroll down to the bottom of the page to find the link to the online application. For more information, please contact or visit

About the Organization

There are more than 16 million children growing up in poverty in the U.S., and less than 10 percent of them will graduate from college. These statistics are not a reflection of our children's potential; we know that children growing up in poverty can and do achieve at the highest levels. Rather, these statistics reflect the systemic lack of access and opportunity for children in low-income communities.

Teach For America (TFA) finds, develops, and supports an ever-expanding network of outstanding and diverse leaders committed to expanding opportunity for children in schools, school systems, and in every sector and field that shapes the context in which schools operate. Representing the diversity of America and sharing the experience of having taught successfully in our most challenging public schools, TFA corps members and alumni form a network of change agents inside and outside of education who are grounded in the tremendous potential of our most underserved children and connected to families and communities impacted by educational inequity.

Founded by Wendy Kopp in 1989, Teach For America has since expanded to 36 states and 53 regions, reaching more than 10 million students. Now 53,000 strong and growing each year, the TFA community is leading across all sectors, including as teachers, school and school system leaders, elected officials, policy and advocacy organizers, social entrepreneurs, and business and civic leaders. We support the individual and collective leadership of this network as they work hand-in-hand with students, families, and allies in the effort to realize educational equity and excellence for children across the nation.

Our Core Values and Diversity, Equity & Inclusiveness Statement

Learn more about our Core Values and our commitment to Diversity, Equity & Inclusiveness.

Benefits and Salary

Salary for this position is competitive and depends on prior experience. In addition, a comprehensive benefits package is included. Learn more at

Commitment to Diversity and Equal Opportunity Employment Policy

Teach For America encourages individuals of all ethnic, racial, and socioeconomic backgrounds to apply for this position. We are committed to maximizing the diversity of our organization, as we want to engage all those who can contribute to this effort. Learn more about our diversity on staff:

Teach For America is committed to providing equal employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics (or those of a family member) or any other basis prohibited by applicable law.

This job description reflects Teach For America's assignment of essential functions and qualifications of the role. Nothing in this herein restricts management's right to assign, reassign or eliminate duties and responsibilities to this role at any time.

Meet Some of Teach For America's Employees

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