Associate, Operations (Flexible)

The Role

As the Associate of Team Operations and Support, you will play a critical role in providing administrative support to the Deputy Chief People Officer, as well as team-wide support on key initiatives and projects, including team meetings and retreats, supporting the coordination of team-led engagements, calendar support, travel booking, Workday Expense management, and the support of additional special projects as assigned. You will also play a role in collecting, analyzing, and reporting on engagement data, for the purposes of continuously improving our effectiveness, informing strategy, and documenting our team's organizational impact. Your responsibilities will regularly require collaborating with teams across HA and the broader organization, in addition to partnering with colleagues on the Office of the Chief People Officer (OCPO) team to support, and refine our internal team operational systems.

This role provides an ideal opportunity for someone to build expertise in administrative support work, team operations, and project management, while learning about Teach For America and gaining knowledge about Human Assets and its critical function within the broader organization. This role sits on OCPO team on Human Assets, and reports to the Director of Operations.

Human Assets Team

Teach For America is a great place to work. Our team's mission is to attract, engage, develop, and retain our extraordinary, diverse staff. We see ourselves as the utmost guardians of staff culture, core values, and our organization's constant pursuit of excellence. Our team gets to recruit and hire talented, diverse staff members and foster an organizational culture of leadership, innovation, respect, and teamwork. We also make sure that the back office (such as benefits and workforce administration) run smoothly, and create ample opportunities for staff professional development.

Office of the Chief People Officer Subteam

The work of the OCPO team cuts across Human Assets (HA), reaches every corner of the organization, and is a critical lever towards HA's ability to realize its vision. As the quintessential "core" of HA, the OCPO team plays a critical role in organizing and implementing structures and systems that create opportunities for streamlined cross wing collaboration, clarity of impact, communication, and culture building. The foundational work that members of the OCPO team lead around culture and diversity are critical in ensuring that members of HA have the necessary tools and clarity to achieve our strategic priorities, and that the broader organization is operating with a common language, assessment and accountability systems as it relates to culture and diversity, equity, and inclusiveness.

Qualifications:

Primary Responsibilities

Administrative Tasks (60%)

  • Provide administrative support including scheduling meetings and conference calls, maintaining complex calendar, arranging travel, managing correspondence, and processing expenses for the Deputy Chief People Officer.
  • Support cross-team needs (related to scheduling, data management, expense management, communication, and knowledge management)in close collaboration with other operations and administrative support staff
  • Support subteam calls by coordinating agendas, attendees, light technology support, recording calls, archiving notes and recordings, managing the storage of subteam-specific resources, and sending follow up communication
  • Manage centralized subteam communication by producing bi-weekly blast, managing survey submissions, and composing opening messages

Event coordination (25%)

  • Coordinate among team leaders, project leads, and other partners to schedule, staff, resource, implement, and debrief our engagements
  • Plan and execute logistics including travel, venues, materials, and food, partnering with external vendors
  • Support operations strategy including scheduling, budgeting, and expenses for large scale and cross-team projects

Special Projects (15%)

  • Collaborate with the other wings on the Human Assets team on special initiatives that advance team priorities and goals
  • Foster and drive a positive team culture through creating and implementing team activities and opportunities for relationship building
  • Other responsibilities as needed, including: coordinate logistics and materials for meetings and team conferences; draft and edit documents with team members; manage and participate in special projects to support the team in reaching its ambitious goals

Requirements

Prior Experience

  • Minimum of one year of professional work experience, preferably in an administrative or operational support role is required

Work Demands

  • Ability and willingness to travel occasionally for team conferences required

Skills

  • Strong organizational skills. Ability to manage several tasks and projects at once in a faced-paced, deadline-driven environment
  • Exceptional attention to detail and the bigger picture, with a strong focus on quality control
  • Excellent written and interpersonal communication skills with a strong customer service orientation
  • Good judgment and sense of personal responsibility; exceptional maturity, professionalism, and ability to use discretion and maintain confidentiality
  • Strong MS Office skills (Word, Excel, PowerPoint, Outlook) and/or a propensity to learn new systems quickly

Orientation to Work

  • Strong customer-service orientation when engaging with teams, leaders, and partners
  • Leverages deep collaboration and partnership to grow and improve our team's work
  • Thrives when working on high-impact, complex, fast-paced initiatives
  • Comfort working in and ability to thrive in an ever-changing environment where projects may change over time and sometimes abruptly
  • Motivated by supporting others; leading from behind the scenes
  • Anticipate challenges/obstacles and proactively problem solve

Education

  • Bachelor's degree required

Apply Now

To be considered for this role, you must submit an online application. Please scroll down to the bottom of the page to find the link to the online application. For more information, please contact [email protected] or visit www.teachforamerica.org/about-us/careers.

Our Core Values:

Our core values define who we are at our best and guide our work together.

  • Pursue Equity: We work to change practices, structures, and policies to realize educational equity for all children. As we do so, we actively examine our roles in perpetuating inequitable systems.
  • Strengthen Community: We assume responsibility for our collective strength by developing relationships, building diverse and inclusive coalitions, and challenging one another to be our best. We act with empathy and extend grace to ourselves and others.
  • Achieve Impact: We pursue ambitious, meaningful outcomes that lead to access and opportunity for all children. We hold ourselves to high standards, make data-informed decisions, and orient to long-term success.
  • Choose Courage: We act on our beliefs and values, especially when it's hard. We center our efforts on the aspirations of our students and their families.
  • Act with Humility: We acknowledge the limitations of our perspectives. We seek different points of view and historical context to evolve our thinking and actions.
  • Demonstrate Resilience: We see every challenge as an opportunity to think expansively about solutions. When faced with obstacles, we deepen our resolve, adapt, and persist with optimism.
  • Learn Continuously: We operate with curiosity and embrace new ideas to innovate and constantly improve. We take informed risks and learn from successes, setbacks, and each other.

Diversity, Equity and Inclusiveness at the Center of Our Mission

At Teach For America, we aspire to embody the commitment to diversity, equity, and inclusiveness we envision for our nation. Unequal access to opportunity along lines of race, class, and other aspects of identity has deep roots in American history, and institutional racism and classism contribute to inequitable access to educational opportunity in our country today. Therefore, understanding race, class, and the intersectional nature of oppression along these and other lines is critical to eliminating educational inequity and creating an education system in which all students can flourish.

Realizing educational equity and excellence will take a broad and diverse coalition of people—of diverse races, ethnicities, socioeconomic statuses, genders, sexual orientations, abilities, political views, and other aspects of identity and spheres of influence—united around a common purpose and shared values. We know that the change effort must be shaped by those of us who are most directly impacted by educational inequity. We also know that progress is only possible if each of us works effectively across lines of difference—with students, parents, partners, and each other—and if each of us understands and leverages the assets we bring to this work based on our identities and life experiences.

This understanding guides our strategy as we pursue our mission, and impacts how we allocate resources to recruit, select, train, support, retain, and engage corps members, alumni, and staff. In all we do, we act on the following beliefs.

→ Diversity is crucial for successful change efforts and is one of Teach For America's greatest strengths.

→ The full potential of our diverse network will be reached only when we are an inclusive community.

→ The predictability of success or failure for our students or individuals in our organization should not correlate with any social, cultural or other identity-based factors.

In striving to grow as individuals who lead with a commitment to diversity, equity and inclusiveness, we focus on:

  • Understanding of self and self in relation to others. We examine our worldview and experiences to understand how they're influenced by power, privilege, oppression, and biases. As we deepen our understanding of self in relation to others, we seek out diverse perspectives and experiences to challenge our assumptions and expand our perspectives.
  • Understanding and interrupting systemic racism, classism, and other forms of oppression. We understand that our society and education system have been shaped by multiple forms of oppression, in particular racism and classism. We understand the role and impact of unconscious bias in establishing low expectations for children's capabilities, and we also see this play out in the workplace. Therefore, we commit to work together `to envision and implement new ways of operating that disrupt these systems and practices.
  • Working toward equity. We leverage this understanding to surface and interrupt inequitable practices in our schools as well as within our organization. In classrooms, we are committed to ensuring all students have the necessary resources, supports, and academic preparation they need to ensure full agency in their lives. In our organization, we're committed to allocating our resources and setting organizational policies, systems, and practices to reduce and eliminate gaps in experience and outcomes by demographic group.
  • Building inclusive coalitions. We recruit and retain a corps and staff that reflects the inclusive coalition we need representing our nation. Simultaneously, we ensure those of us who have faced educational inequity shape our direction. We intentionally build authentic relationships across lines of difference; facilitate honest and productive conflict among diverse groups; create structures, policies, and processes that enable this effort; and value the diversity of ideas and perspectives required in this effort.

Benefits and Salary

Salary for this position is competitive and depends on prior experience. In addition, a comprehensive benefits package is included. Learn more at www.teachforamerica.org/about-us/careers/employee-benefits.

Commitment to Diversity and Equal Opportunity Employment Policy

Teach For America encourages individuals of all ethnic, racial, and socioeconomic backgrounds to apply for this position. We are committed to maximizing the diversity of our organization, as we want to engage all those who can contribute to this effort. Learn more about our diversity on staff: www.teachforamerica.org/about-us/careers/life-at-tfa/workforce-diversity-and-inclusiveness.

Teach For America is committed to providing equal employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics (or those of a family member) or any other basis prohibited by applicable law.

This job description reflects Teach For America's assignment of essential functions and qualifications of the role. Nothing in this herein restricts management's right to assign, reassign or eliminate duties and responsibilities to this role at any time.


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