Small Business Market Mgr (US)

Line of Business:
Personal & Commercial Banking
Job Description:

The Small Business Market Manager provides strategic leadership to promote Small Business customer relationship growth, drive and enhance Small Business results and partner product profitability across the markets while increasing shareholder value. This role promotes, creates, distributes and executes on all Small Business efforts to promote the banks Small Business strategy across all markets. The Small Business Market Manager directly manages the Small Business Specialists along with partnering to develop/maintain the Small Business Specialist strategy, develops/maintains the Small Business Specialist implementation plan, and executes the plan to deliver and improve the overall customer experience. The Small Business Market Manager promotes the consistent execution of Small Business related Corporate Sales Strategies, Programs and Practices; Community Reinvestment Act strategies that relate to Small Business, as well as the constant evaluation of such performance. This role plays an integral role in supporting and integrating business partners on the Executive level along with their teams to build relationships in an effort to deliver mutual success. This role acts as both a Small Business Direct Sales Manager executing Small Business strategies through both the Small Business Specialist and Retail teams. This role also provides Small Business leadership in the markets, accountable for communication, educating and ensuring appropriate alignment and execution of TD Bank, AMCB's forward looking vision. As a member of both the Corporate banking team and in a Leader in Small Business for each local Metro, this role assists with the execution of Small Business Sales strategies to enhance a best in class Small Business sales culture and performance.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Develops, Supports, Manages the Small Business Specialist strategy, leading a team of Small Business Specialists to develop/maintain Small Business relationships
• Ensures Small Business and the Small Business Specialists provide support to the partner strategies and activities to ensure alignment of key priories and effective execution within the Small Business space
• Promotes a positive customer experience, and executes various sales strategies to sustain/enhance the best in class customer experience and deliver profitable sales performance across the Region
• Provides Small Business and related support to Retail partners supporting and assisting in the creation, coordination, and execution of effective Small Business sales campaigns, delivering and facilitating Small Business education with the retail teams, & promoting the Small Business retail strategy within the Region Meet or exceed Regional Small Business financial goals including business development practices (customer contact), sales (SR/Salesforce reporting), & customer experience (LEI) for all SB product lines
• Promotes and supports all SB business development efforts across both Commercial and Retail banking teams, providing feedback and support on customer contact performance
• Communicates and meets with Executive Level Market Leadership (RP, MP, RVP,RMM) regularly to review Small Business performance, develop strategies, outline challenges and highlight accomplishments in efforts to drive overall Small Business results
• Identifies and communicates educational gaps to ensure continued development of sales talent
• Identifies opportunities for business development and referrals, building awareness and sharing successes with regional management
• Partners with Regional Presidents, Retail Market Presidents and Retail Market Managers/Regional Vice Presidents to carry forward sales orientation and achievement of goals
• Attends and actively participates in Regional Leadership meetings as the sales strategy subject matter expert, bringing forward sales performance analytics and market research and delivering plans for solutions
• Participates and represents region at corporate planning work sessions

Education & Experience:

• 4 Year Degree or equivalent experience required
• 7+ Years of related experience
• Excellent written and verbal communication skills
• Demonstrated ability to achieve and exceed marketing sales management goals
• Commercial lending experience.
• Strong partnering skills
• Strong quantitative skills and desire to work with data to generate insights and actions
• Demonstrated ability execute in the marketplace

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel - Occasional
• International Travel - Never
• Performing sedentary work - Continuous
• Performing multiple tasks - Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds - Occasional
• Sitting - Continuous
• Standing - Occasional
• Walking - Occasional
• Moving safely in confined spaces - Occasional
• Lifting/Carrying (under 25 lbs.) - Occasional
• Lifting/Carrying (over 25 lbs.) - Never
• Squatting - Occasional
• Bending - Occasional
• Kneeling - Never
• Crawling - Never
• Climbing - Never
• Reaching overhead - Never
• Reaching forward - Occasional
• Pushing - Never
• Pulling - Never
• Twisting - Never
• Concentrating for long periods of time - Continuous
• Applying common sense to deal with problems involving standardized situations - Continuous
• Reading, writing and comprehending instructions - Continuous
• Adding, subtracting, multiplying and dividing - Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.