Channel Engagement Manager- Quebec & Atlantic
Work Location:
Montréal, Quebec, Canada
Hours:
37.5
Line of Business:
Sales & Customer Distribution Support
Pay Details:
76 800 $/$76,800 - 115 200 $/$115,200 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
TD Merchant Solutions (TDMS) is a unique business within Business Banking at the forefront of many emerging trends in the financial industry, such as e-commerce, payments innovation, and strategic partnerships. TDMS provides reliable, flexible, and easy to use e-commerce and Point of Sale (POS) card payment solutions to small business, commercial, and corporate clients. TDMS is the only Canadian fully bank-owned and operated merchant acquirer, managing all debit and credit card transactions for our merchants from authorization through to clearing and settlement. This end-to-end capability is a competitive advantage for TD, uniquely enabling the bank to meet more of the financial needs of our Business Banking clients.
Position Overview:
The Manager, Channel Engagement is an important supporting position within TD Merchant Solutions.
Within TD Merchant Solutions, we are focused on Our Merchant Quest to Double the number of fully franchised Merchant & Business Banking clients at TD. As part of Our Merchant Quest, we are beginning the process of rolling out a revamped overall business strategy, supported by additional investment.
The Manager, Channel Engagement will:
- Drive partner engagement within your responsible channel and geographical market (Western, Eastern or Central Canada)
- Help senior leaders develop and implement strategies to drive quality acquisition and referral growth with our key Business Banking partners (ie. Commercial Banking).
- Establish and maintain strategic partnerships to enhance Merchant trust and engagement.
- Offer valuable insights, practical tools, and helpful resources to enhance confidence in Merchant products and services.
- Deliver ad-hoc training on new & existing Merchant products & services to your responsible channels and geographic markets to reinforce product knowledge and build banker confidence
- Provide training support and help facilitate, as required, the delivery of the New Hire Training Program
- Provide channel support on merchant business based on the needs of each team and engage other TDMS SMEs to support as needed
- Monitor channel performance and identify insights and opportunities to accelerate growth and close gaps to achieve referral/acquisition channel plan
- Deliver channel performance reporting and identify insights and opportunities to accelerate growth and close gaps to achieve referral/acquisition channel plan.
- Create and coordinate communications for audiences at multiple levels from frontline colleagues to senior executives
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Key Attributes:
- Excellent analytical and organizational skills with the capacity to work in a fast-paced environment, manage multiple deadlines and priorities, and identify/assess risks and issues
- Skillful communication (written and verbal), negotiation, and partnership skills to balance stakeholder input while remaining objective and resilient to reach the right outcomes
- Previous experience working in Merchant Solutions, Business Banking and/or Payments would be beneficial
- Bilingual (French) is required for this role *** (only for the QC/Atlantic Region)
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion