As a Workforce Manager, you will ensure the accuracy of billing procedures for all clients within the site. You will identify and report on account profitability opportunities and recommend strategies to improve campaign processes. You will be held accountable for schedule adherence, service levels, absenteeism, and other applicable service and efficiency metrics. Along with this, you will forecast and prepare for voice and non-voice volume, monitor seat occupancy, average handle time and other factors to measure campaign performance.
You will also work closely with stakeholders and clients to resolve manpower staffing and scheduling concerns; and manage the campaign in accordance with company policies, procedures, and client service level metrics and expectations.
So, do you have what it takes to become a Workforce Manager?
So, what is it we’re looking for?
Since this is a Managerial post, we need someone who is seasoned, someone with leadership and organizational skills, to even call themselves one. If you have been managing people and teams in a Workforce Supervisor, Workforce Associate Manager, or Workforce Assistant Manager post for at least 3 years, then it’s you we are looking for!
We need someone who has the ability to manage multiple, complex, ongoing tasks and projects. Someone who has a high attention to detail and has a strong desire to optimize procedures and processes. We need someone who is proficient in statistical analysis and possesses good computer and software skills. Someone who has a working knowledge of database applications such as MS Office (Excel, Outlook, Powerpoint), or the ability to learn technology very quickly.
We’d be eager to speak to you if you have strong verbal and written communication skills, a high achiever and self-starter; but most importantly, you’ve got to have a “people first” leadership and coaching style.
See Inside the Office of TaskUs
In 2008, TaskUs was founded by two business partners and high school pals to make companies operate more efficiently. The company exploded and today has almost 8,000 employees globally supporting the outsourced customer service and back-office needs of the world’s most disruptive companies. Through massive growth, TaskUs retains its ridiculous entrepreneurial spirit out of the HQ in Santa Monica and offices in San Antonio, Austin, Dallas, San Francisco, New York, Latin America, and the Philippines.
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