Trainer at TaskUs TX
TaskUs is an Inc. 500 Fastest Growing Companies in America 3 years and running. There are 49 of us at our newly built office in Santa Monica, and 5,000+ employees internationally (sounds big, but we still consider ourselves a startup). This role is based out of our brand new office in San Antonio, TX- our first domestic production site. Within minutes of the hip Pearl District and along the San Pedro Creek Project, the area offers plenty of green space, hiking and biking trails, art districts, restaurants, hotels and a booming startup scene- the perfect place for TaskUs to call home. TaskUs is where people who are fed up with the status quo come to thrive. We are a collective of doers who believe that even if something isn't broken, it could still do with some fixing. Our attitude to continuous improvement is just one of the beliefs that emanate from our core values, which are the backbone of our company and our culture. From boundless snacks, to mindfulness meditation lessons, an environment of total transparency and a relentless focus on experimentation, we're creating a 21st Century organization destined for big things. Come join us.
This position is responsible for delivering training programs for new and current Teammates on new products/services, selling skills, system changes and/or new business initiatives. Identifies gaps in training curriculum, obtains approval for resolution, and takes action to correct. Prepares and submits daily training reports to the Training Leadership Team, and other appropriate managers/team leaders. Gets guidance from the Training Leadership Team on specific tasks, projects, and assignments. Makes recommendations on curriculum and content for Learning Management Systems/Learning Content Management Systems (LMS/LCMS). Prepares, develops and conducts personal one-on-one training and development plans for teammates. · Directly supervises new hire trainees and delivers corrective action if required. May directly supervise and support new hire trainees in Foundation Skills, Product Training, and Nesting. Maintains New Hire data (e.g., attendance, coaching and corrective action, and status position change forms).
Responsibilities (Including but not limited to):
- Delivers training programs to new and current Teammates: o Delivers new hire training and initiative based training in a classroom setting using a variety of teaching methods and media resources. o Provides developmental coaching and feedback to new employees to enhance skill development and to meet graduation requirements. o Maintains records of attendance, coaching and development documentation, as well as corrective actions. · Builds and maintains business relationships o Develops new and tenured teammates in understanding all areas of performance including, long term customer satisfaction, and productivity components that drive revenue and customer loyalty. o Builds and maintains business relationships, as well as open lines of communication with internal and external partners. · Participates in learning activities and professional development to improve individual skills. · Performs other related duties and responsibilities as assigned and/or required.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employees may be required to perform any other job-related duties as requested by their supervisor. All requirements are subject to possible modification to reasonably accommodate qualified individuals with a disability.
- A two or four-year College degree
- At least 1-2 years of working experience in the related field is required
++TECHNICAL SKILLS++ · Proficiency in the use of PC applications, Gmail, and Google Business applications (Google Docs, Google Sheets, Google, Slides) is an advantage
++OTHER SKILLS++ · Strong, confident, and effective verbal and written communication skills are required. · Strong interpersonal, conflict management, and mentoring skills · Ability to work on a flexible schedule including weekends, holidays, evenings, and long hours. · High energy, enthusiastic, motivational training style · Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, influencing skills required. TaskUs, Inc. is an equal opportunity employer.
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