Teammate Bilingual (Eng-Por)

Are you a gamer? Do you love talking about video games? Do you speak Portuguese and English? Then this campaign is for you. Think of yourself as someone who will deliver world-class customer service, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. As a customer support agent at SQUARE ENIX, you will be the first point of contact for customers and will be a critical brand ambassador for our North American customer base. This department operates 24 hours per day, 7 days per week. Your schedule will be determined based on business needs. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Teammate.

 

 

As a Teammate, you will deliver world-class service to our clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You will ensure that all calls are handled professionally based on the quality guidelines set by the client. You will ensure consistent performance based on a continuous improvement model. You will maintain knowledge of functional areas and company policies and procedures. You will also give feedback to management concerning possible problems or areas of improvement.

 

Do you have what it takes to be a Teammate?

 

Now let’s get technical. We’re looking for someone with strong verbal and written communication and comprehension skills. Someone who’s computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office, and Google applications. Someone who can type at least 40 WPM. Knowledge and passion for video games (especially MMO) is preferred!

 

What else? Well, we need someone who is good problem solving and critical thinking skills and a focus on issue resolution and customer satisfaction. Someone who is resourceful, able to multitask, and has high attention to detail. 


See Inside the Office of TaskUs

In 2008, TaskUs was founded by two business partners and high school pals to make companies operate more efficiently. The company exploded and today has almost 8,000 employees globally supporting the outsourced customer service and back-office needs of the world’s most disruptive companies. Through massive growth, TaskUs retains its ridiculous entrepreneurial spirit out of the HQ in Santa Monica and offices in San Antonio, Austin, Dallas, San Francisco, New York, Latin America, and the Philippines.


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