People First Advocate
TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the world’s most disruptive companies
We believe our Frontline employees come first, always. At TaskUs, leaders eat last––in other words, we expect you to put your line of direct reports before yourself. We think in terms of #FrontlineFirst because we know good ideas can come from anyone at anytime. That’s probably why we’re ranked 40th on Glassdoor’s 2019 “100 Best Places to Work” list.
A special place requires special people. Qualified candidates have a sense of humility, an adventurous spirit, and a relentless work ethic. If you are looking for more than the standard 9 to 5, you’ve found it.
We exist to make the world’s best companies better. We aim to have fun while doing it.
So what does a People First Advocate really do? Think of yourself as the primary person who will be in charge of taking care of the employees, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a People First Advocate.
Imagine yourself going to work with one thing on your mind: you want to make a change. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will be in charge of Employee or Labor Relations.
As a People First Advocate, you will do NTE review and validation, you will conduct the initial investigation and administrative hearing, and you will do the recommendation for the decision. With this, you must ensure that the decision is aligned with the company code of conduct. You will also handle labour-related cases, be in charge of data management, and data accuracy. You will handle performance management and employee engagement. Under this, you must improve, propose, and implement employee engagement activities. You will also act as the advisor to the stakeholders for all people-related issues/concerns.
So, do you have what it takes to become a People First Advocate?
So what is exactly needed for this position? Well, since is this is a generalist position, you need at least 2 years of experience (BPO experience is preferred on a generalist or supervisory level). With this, you must have experience in performance management.
We need someone who has a strong background in employee/labor relations. We need someone who has strong analytical skills. Someone who can work independently and someone who’s willing to work on night shift or rotating schedule.
TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do.
TaskUs has been recognized as one of the Inc. “500 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.
TaskUs currently has over 15,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico.
TaskUs, Inc. is an equal opportunity employer.
See Inside the Office of TaskUs
In 2008, TaskUs was founded by two business partners and high school pals to make companies operate more efficiently. The company exploded and today has almost 8,000 employees globally supporting the outsourced customer service and back-office needs of the world’s most disruptive companies. Through massive growth, TaskUs retains its ridiculous entrepreneurial spirit out of the HQ in Santa Monica and offices in San Antonio, Austin, Dallas, San Francisco, New York, Latin America, and the Philippines.
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