So what does a Training Manager really do? Think of yourself as someone responsible for the day-to-day training programs and initiatives across all sites, so not just anyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now we need your full concentration because it’s time to imagine what it’s like being a Training Manager.
Imagine yourself going to work with one thing on your mind: that you will select, trains, and provides work guidance for Training Supervisors and Trainers. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will handle the Product Training branch of the Learning and Development Team.
As a Training Manager, you manage the initiation, development, and implementation of the TaskUs training department's site wide initiatives and drive campaign specific training department's site wide initiatives and drive campaign specific training programs for Team Leaders and Teammates. You will be the "Training Master" that works in tandem with Operations to create and maintain any necessary materials related to maximizing campaign task mastery and personal development. You will pioneer all campaign specific training needs and programs in the organization. You will create and execute TL and TM development training which includes; detailed curriculum, training, and evaluation. You will provide campaign specific training that is sufficiently technical but engaging. You will act as the in house expert, maintain all relevant training materials and documents for all levels for trainees; from new teammates to tenured team leaders. You will ensure that all training provided is aligned with the specific campaign and TaskUs' broader business objectives. You will proactively explore the specific needs of every department and campaign to develop training materials as needed. You will propose and publish a year long training calendar with specific quarterly objectives. You will plan total Training policies, programs, new testing tools, methods, and systems to ensure products and services meet quality standards.
So, do you have what it takes to become a Training Manager?
So what is it we’re looking for? Well, since this is a managerial post we need someone who already has the experience to even call themselves as on. With this, we need someone with at least 5 year(s) of working experience as a supervisor or Manager in a call center specializing in Product Training. Are you amenable to be based in Anonas, Quezon City, and travel to Angeles, Pampanga? If yes, then you’re what we need!
What else? You also must have the ability to support multiple sites and multiple programs. You also must be highly creative and dynamic. Are you someone who can work independently? Not afraid of being alone? Then great! Because you must be highly motivated with the commitment to oversee projects to completion and ability to adapt and level any training materials to given audience.
This is a training post after all, so a strong background in product training is a MUST. You also must be excellent in presenting, communicating, and have great interpersonal skills. Of course, knowledge in Google and MS Office applications is a need.