- Teresa, Philippines
So what does a Client Analyst really do? Think of yourself as the person responsible for creating an end-to-end test plan, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Client Analyst.
Imagine yourself going to work with one thing on your mind: that all the objectives should be met and that the solution works as expected. As you tackle your new tasks for the day, you know that it will lead to these key priorities: that the solution you proposed should be tested in terms of functionality, performance, reliability, stability and compatibility with other legacy and/or external systems.
As a Client Analyst, you will conduct an audit per agent on a daily basis and also submit End of Shift Reports. You will also attend the Weekly Business Review with campaign TL/OM/Client and also hold calibration sessions with the assigned team/campaign. You will conduct side by side monitoring and perform feedback sessions with Teammates and Team Leaders. You will submit weekly and monthly quality reports, identify any potential quality issues per defined process and escalate quality issues immediately to management. You will isolate and report defects as well as verify defect fixes.You will also be assigned other duties and responsibilities which may include helping others in the same or in different departments.
So, do you have what it takes to become a Client Analyst?
Creating a Culture of Awareness and Prevention:
TaskUs believes in being transparent with our new employees about their job duties and the possible impact. Some of our campaigns include disturbing content. Examples of these types of material may include but are not limited to:
- Child exploitation and abuse
- Animal torture
- Gang Violence
- Hate Speech
When working in a campaign managing Content Moderation, it is important for you to know the potential risks related to this type of work. While TaskUs is focused on employee wellness by having counselors on-site, resiliency programming, and other wellness initiatives, exposure to graphic and disturbing content is unavoidable. Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress, mental health symptoms, or, in rare instances, Secondary Traumatic Stress based on the content they are viewing.
TaskUs reserves the right to reassign content moderators to other TaskUs projects based on staffing needs, employee performance, and other considerations.
In order to help create a community that is safe for all employees, the Resiliency and Wellness Team takes an active role in the primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community. Our programs seek to raise awareness about psychological issues, challenge ideas that contribute to social inequity, disempowerment, and discrimination, as well as the underlying structures that support them. In addition, our programs empower employees to find and use their voices in a healthy and productive way.
So, what are we looking for? Well, since this is an analyst post we need someone who has a solid understanding of process flow and development. We need someone who has strong analytical thinking and problem solving skills. We need someone with the ability to design, write, test and document efficient testing solutions to meet customer needs.
What else? Well, we need someone who has the ability to change process execution during product line testing and has the ability to manage multiple projects and adapt to changing priorities. Someone who has the ability to thrive in a fast-paced, team–oriented work environment.We need someone who has strong written and verbal communication skills.
We also need someone who has keen attention to detail and has the ability to work with minimal supervision, demonstrate initiative and good judgment. We need someone who has the ability to establish and maintain effective working relations with a wide variety of individuals. We need someone who has the ability to represent the company in a positive and professional manner. We also need someone with the ability to work well both independently and as a member of a team.
TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do.
TaskUs has been recognized as one of the Inc. “500 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone.
TaskUs currently has over 18,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico.
TaskUs, Inc. is an equal opportunity employer.
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