Chat Support Advisor
- San Antonio, TX
So what does a Chat Support Advisor really do? Think of yourself as someone who will develop a strong rapport with an existing set customer base, maintain a clear understanding of effective digital advertising practices, and provide resolution to all advertising inquiries, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Chat Support Advisor .
As a Chat Support Advisor , you will address and resolve inbound customer inquiries ensuring each inquiry is resolved from the customer’s perspective. You will work with internal cross-functional partners to resolve inquiries. You will manage a rolling portfolio of advertiser inquiries. You will understand common pain-points and actively contribute to a knowledge base of resolutions. You will deliver timely, accurate, and professional customer service to customers by e-mail, chat support, and/or phone. You will comprehensively research and review complex problems to determine the best solution.
So, do you have what it takes to be a Chat Support Advisor ?
So, what is it we’re looking for? Well since this is a Chat Support Advisor we need someone with at least two-plus years of work experience in a customer support organization and/or tech environment with experience via phone and email. We are also looking for at least 6-months of chat experience. What else? We also need someone with a BA/BS degree and/or two-plus years of relevant experience.
Now let’s get technical. We’re looking for someone who has experience working with direct consumers, in the B2C environment; B2B is an added advantage. Someone with customer service experience in online advertising is also an added advantage.
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