Change Management Manager
- Teresa, Philippines
So what does a Change Management Manager really do? Think of yourself as a gatekeeper and a champion for change-making sure all operational adjustments are understood, implemented, monitored, and reported back to clients. We’re always after top-notch talent and not just anyone is qualified for the role. Now, we need your full concentration because it’s time to imagine what it’s like being a Change Management Manager.
Imagine yourself going to work with one thing on your mind: you will exemplify continuous self-improvement and enforce changes designed to improve your program’s performance and increase client satisfaction. You will tag tree and queue changes, manage tool updates, test and pilot new processes and systems, and consolidate data and information to analyze its impact. You will be in charge of coordinating the changes internally and reporting the progress of the updates back to clients.
So, do you have what it takes to be a Change Management Manager ?
Creating a Culture of Awareness and Prevention:
TaskUs believes in being transparent with our new employees about their job duties and the possible impact. Some of our campaigns include disturbing content. Examples of these types of material may include but are not limited to:
- Child exploitation and abuse
- Animal torture
- Gang Violence
- Hate Speech
As a content moderator, it is important for you to know the potential risks related to this type of work. While TaskUs is focused on employee wellness by having counselors on-site, resiliency programming, and other wellness initiatives, exposure to graphic and disturbing content is unavoidable. Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress, mental health symptoms, or, in rare instances, Secondary Traumatic Stress based on the content they are viewing.
TaskUs reserves the right to reassign content moderators to other TaskUs projects based on staffing needs, employee performance, and other considerations.
In order to help create a community that is safe for all employees, the Resiliency and Wellness Team takes an active role in the primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community. Our programs seek to raise awareness about psychological issues, challenge ideas that contribute to social inequity, disempowerment, and discrimination, as well as the underlying structures that support them. In addition, our programs empower employees to find and use their voices in a healthy and productive way.
Definitely someone with at least 2 years of experience in operations, project management, and/or account management roles. Have a Bachelor’s degree? Experience in the BPO sphere? Great! Have something equivalent to these in life experience? That’s okay, too! Any international vendor management experience? Another plus!
We’re also looking for someone with excellent written and oral communication skills. Has both strong problem-solving skills and excellent attention to detail, with a commitment to both accuracy and quality; experience in optimizing processes and increasing efficiency. Someone interested in how new technologies and businesses are changing the face of work.
But most of all, someone who is willing to learn how we do things in TaskUs. Because TaskUs is not for everyone.
We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology -powered by ridiculously smart people.
TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.
TaskUs currently has over 23,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, and Ireland.
TaskUs is an equal opportunity employer.
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