Position Overview:
- Looking for a customer service position where you can think on your feet, and help make a difference for customers, as well as our community? Then TASC is looking for you!
- TASC’s inbound care center continues to grow and we’re hiring full-time Customer Care Specialists to help customize solutions for our customers! This is a Monday-Friday position, no weekends required! Shifts available between the hours of 7 am and 7 pm CST
- Provide prompt, courteous and professional customer service ensuring customer needs are met with the First Call and expectations are exceeded in order to retain and grow the value of our existing business by:
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- Managing Relationships
- Identifying Opportunities
- Listening for Feedback
- Educating about TASC
- Servicing Expectations
- Ability to learn and use multiple systems simultaneously including Microsoft Office
- Skills in mathematics to calculate data or solve practical problems
- Ability to respond quickly and accurately to inquiries and provide complete information
- Education or equivalency to a High School Diploma
- Minimum of 1-year demonstrated experience in a Front Line Customer Service environment
- Minimum of 1-year experience working in professional office environment
- Adaptability - Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs
- Initiative - Deals with problems as they arise, focusing energy and resources on those situations until resolved; identifies new opportunities and takes action; takes on new responsibilities when needed
- Results Focus - Can be counted on to meet or exceed goals; pushes self and others for results; is a conscientious worker who can be relied upon to handle unforeseen obstacles
- Customer Focus - Meets internal and external customer expectations; delivers upon commitments; build customer confidence; follows through on requests gaining trust and respect
- Ethics/Integrity - Is seen as a direct, truthful individual; adheres to appropriate core values at all times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. TASC participates in E-Verify.
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