Bilingual Customer Care Specialist


Position Overview:
TASC is hiring Bilingual (Spanish / English) Full time Customer Care Specialists to provide exceptional service to federal employees and retirees across the world. You will answer questions about their charitable employee-giving program and help them navigate the program website. We are looking for customer service oriented individuals with strong attention to detail and MS Office skills Starting times between 8:00 AM and 9:30 AM. Application deadline November 16th for the December 3rd start date. These are permanent, full time positions with comprehensive benefits, paid time off, paid holidays and opportunities for career growth!

All qualified candidates must be able to pass a federal background check.

Primary Responsibilities:

  • Provide front-line customer support, primarily via phone, selectively through email
  • Interact with customers over the phone and via email to clearly identify and trouble shoot website navigational issues
  • Review all paper pledge forms for accuracy
  • Complete accurate and timely data entry
  • Scan and prepare incoming paper registration form
  • Report to work on time and follow all attendance guidelines
Positional Competencies:
  • Demonstrated strong attention to detail and focus on quality output
  • Excellent problem solving abilities and organizational skills
  • Ability to communicate effectively over the phone and through written communication
  • Have a desire to improve your professional skills
Qualifications:
  • Education or equivalency to a High School Diploma
  • Working knowledge of Microsoft Word and Excel
  • Demonstrates basic internet skills
  • Fluent Verbal and Written Spanish and English language skills required
  • Must be able to pass a federal background check
Corporate Core Competencies:
  • Adaptability - Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs
  • Initiative - Deals with problems as they arise, focusing energy and resources on those situations until resolved; identifies new opportunities and takes action; takes on new responsibilities when needed
  • Results Focus - Can be counted on to meet or exceed goals; pushes self and others for results; is a conscientious worker who can be relied upon to handle unforeseen obstacles
  • Customer Focus - Meets internal and external customer expectations; delivers upon commitments; build customer confidence; follows through on requests gaining trust and respect
  • Ethics/Integrity - Is seen as a direct, truthful individual; adheres to appropriate core values at all times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches
TASC is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, gender expression, pregnancy, national origin, citizenship status, disability, genetic characteristics, sexual orientation, marital status, domestic partner status, military status, protected veteran status, disability status or any other characteristic protected by law.

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. TASC participates in E-Verify.

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