Sr. Service Manager - Stores Advocate

Description:

JOIN US AS A SERVICE MANAGER – STORES ADVOCATE

Target is one of the world’s most recognized brands and one of America’s leading retailers. But behind the brand our guests love, is a culture of continual innovation – and right now, we are up to big things. The Target Technology Team is driving a transformation in retail, one that will move us from “brick-and-mortar and online” to “bricks-and-mortar and everywhere else.” Our goal is to deliver Target’s unique “Expect More. Pay Less.” promise to guests wherever and whenever they shop, today and tomorrow: in-store, online, on tablets and mobile phones, and in the retail channels of the future.

As a Stores Advocate in TTS, you will be responsible for managing the service activities performed by teams and/or vendors and ensuring they are meeting the needs of our stores and field partners. Ensuring that our key service processes are being adhered to, escalating critical store issues, and overall advocating for timely resolution and effective communication are being met.

Use your skills, experience and talents to be a part of groundbreaking thinking and visionary goals. As a Service Manager – Stores Advocate, you’ll take the lead as you…

  • Drive service and stability efforts for a Stores Region.
  • Develop measures and processes to understand and drive prioritized focus areas
  • Assist in prioritizing key incident or quality issues for technology teams
  • Continuously review changing customer needs
  • Driving efficiency and productivity within the support processes to achieve improved outcomes for stores.
  • Acting as the primary contact and escalation for stores and field leaders
  • Performs day-to-day service operations against service level agreements
  • Ensures key business objectives are met through service delivery
  • Execute tasks according to service best practices
  • Executes services based on priorities.
  • Execute service activities, monitoring performance compared to service level goals
  • Reviews service performance in adherence to standards, procedures and processes
  • Understands IT strategy as well as current and emerging IT service delivery methodologies
  • Understands decisions, priorities and relevant efforts to appropriate levels of staff/resources regarding requests and initiatives.
  • Inputs into planning, development, implementation and problem resolution within Technology Services.
  • Proactively shares opportunities to improve efficiency and effectiveness of their area.
  • Understands basic retail functions and how technology supports the specific organizational functions of the area supported
  • Understands IT strategy as well as current and emerging IT service delivery methodologies:
  • Understands decisions, priorities and relevant efforts to appropriate levels of staff/resources regarding requests and initiatives.
  • Inputs into planning, development, implementation and problem resolution within Technology Services.
  • Proactively shares opportunities to improve efficiency and effectiveness of their area.
  • Understands basic retail functions and the specific organizational functions of the area supported
  • Day to day working relationships with Stores and Property Management field and HQ business partners, internal Service Managers, Product teams across TTS, and Vendor partners that provide technology and/or service.

Requirements:

  • Bachelor’s Degree B.A./B.S or equivalent work experience
  • Minimum of 2 year retail business/technology experience
  • Project management experience
  • Demonstrated track record of effective results oriented tasks
  • Ability to work in a fast-paced and rapidly changing environment
  • Analytical, reasoning, and negotiations skills
  • Interpersonal, verbal, presentation and written communication skills
  • Willingness to collaborate with multiple partners

Preferred Requirements:

  • PC proficiency in Microsoft applications: Word, Excel, PowerPoint, Visio and Project
  • Competency is needed in the following areas:
  • Technical
  • Applying procedures, tools and methods
  • Ability to troubleshoot technical problem and understand technical ecosystem
  • Business
  • Understanding business organization
  • Planning, prioritizing and administering work
  • Behavioral
  • Leading, inspiring and building trust
  • Thinking strategically
  • Building relationships/ team working
  • Influencing and persuading
  • Principled negotiating
  • Resolving conflicts and problems
  • Target Stores experience or similar retail and/or Store Operations experience
  • Minimum of 1-2 years of leadership experience
  • For specific positions, experience working with vendor partners and Certified Outsourcing Professional (COP)

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