Strategic Partner Manager (San Francisco)

Tapingo is the #1 mobile commerce app on campus. Students on 200+ college campuses around the US use Tapingo to get what they want, when they want, where they want. Come and join the Tapingo team on our mission to help customers save time and allow them to wait less, live more!

Strategic Partner Managers are responsible for all aspects of the post-sales relationships and achieving objectives with our campuses and merchants. We’re looking for people who love growing businesses by solving complex operational and business problems. You'll lead the charge in launching Tapingo on college campuses, driving engagement with students, and managing senior relationships with university and food­ service operators.

Responsibilities

  • Own the entire post-sales relationship with Tapingo signed accounts
  • Project manage the operational set-up and deployment of each campus launch, including on demand delivery
  • Manage the growth and success of each campus, through planning and implementation of market strategies and maintenance of client partnership
  • Provide exceptional client service, proactively problem solve to identify and resolve any account issues
  • Lead cross-functional execution of product implementation with Product, Engineering, Operations, and Support
  • Closely monitor, measure, and report on key performance metrics in each market
  • Use data to determine priorities for campus specific initiatives
  • Pursue up-sell opportunities for new business by showing the value of Tapingo’s program on campus

Skills & Experience

  • 3+ years experience in relevant field, including marketing, consulting, or banking
  • Track record of building strong cross-functional relationships
  • Strong interpersonal communication skills, both verbal and written
  • Highly analytical and data driven, with strong proficiency in Excel
  • Resourceful, creative and able to find innovative ways to achieve results
  • Exceptionally detail oriented and can multi-task in your sleep
  • Comfortable with ambiguity and change, works independently, and thrives in a fast paced environment (previous start-up experience a plus)

Benefits

  • Stock
  • Competitive salaries
  • Apple or PC equipment...your choice
  • Paid time off
  • Medical, dental and vision insurance
  • Life insurance and disability benefits
  • 401(k)
  • Fully stocked kitchen
  • Happy hours and offsites
  • A voice


Meet Some of Tapingo's Employees

Chad L.

Senior Growth Manager

Chad works across teams at Tapingo to ensure that the organization’s variety of partner relationships are successful, both for the company and for Tapingo’s partners.

Sarah P.

Technical Support & Content Agent

Sarah and her colleagues on the Technical Support Team like to refer to themselves as “Operations Ninjas”—they do everything they can to support Tapingo’s merchants and clients.


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