Operations Associate - Courier Experience

There's something wrong with the way we buy things.

Too often, doing something as routine as getting your morning cup of coffee involves standing in long lines, having to recite an order and spell your name, and waiting yet again.

We're looking to change all that.

Tapingo is a fast-growing startup that is looking to revolutionize the way we engage in commerce. We believe mobile technology can eliminate all the wasted time and stress so that you can spend your time on the things that matter. Like socializing with friends, focusing on important projects, or making conversation with a barista.

We are currently on college campuses across the USA and Canada, and we're looking to take the next big step.

If you:
• love working with smart, amazing people (from astrophysicists to ex-Googlers to world-champion swimmers)
• think that it's perfectly OK to dance at your desk in the middle of the day
• can always think of a creative solution when people tell you "That's just the way we do things..."

...then Tapingo might be the perfect place for you.

Tapingo’s Delivery Operations team plays a critical role in supporting our business’s rapid growth.  As an Operations Associate, you’ll be responsible for building a best-in-class, highly engaged delivery fleet that consistently delivers top quality service to our customers.  

Responsibilities

  • Recruit and onboard new couriers for our fast-growing markets - hire the right people at the right time to make sure we can keep up with customer demand.
  • End-to-end management of courier hiring and onboarding funnel - proactive communication & innovative approach a must.
  • Establish performance expectations for new couriers; monitor and manage performance of the fleet over time.
  • Work with operations leadership to improve processes and products as the business grows.
  • Manage supply/demand balance in your market portfolio to meet key metrics of the business.

Requirements

  • BA/BS and 1 - 3 years experience in logistics support, operations or equivalent role OR you’re just so awesome we can’t resist you
  • Resourceful, scrappy, proactive, and persuasive
  • Detail oriented, organized and able to multi-task in a fast paced environment
  • Exceptional verbal and written communication skills
  • High-energy, positive team player!
  • Comfort with ambiguity and change, independence (previous start-up experience a plus)
  • Availability to work full time hours and some weekends

Benefits

  • Stock
  • Competitive salaries
  • Paid time off
  • Medical, dental, and vision insurance
  • Life insurance and disability benefits
  • Fully stocked kitchen
  • Monthly happy hour
  • A voice


Meet Some of Tapingo's Employees

Sophie B.

Growth Manager

Sophie works closely with the Sales Team. Once they’ve closed a deal, she takes the new client through the deployment process and then manages the ongoing relationship.

Sarah P.

Technical Support & Content Agent

Sarah and her colleagues on the Technical Support Team like to refer to themselves as “Operations Ninjas”—they do everything they can to support Tapingo’s merchants and clients.


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