Merchant Support Specialist
- Develop deep expertise in Tapingo's systems and equipment
- Create an exceptional, personalized service experience for Tapingo partners
- Collaborate with Tapingo partners to troubleshoot equipment and technical issues
- Identify thematic issues real-time and escalate to appropriate internal teams
- Make recommendations based on feature requests and bugs reported by users or partners
- Document all issues in CRM
Skills & Experience
- Flexible schedule, willing to work off hours and weekends
- Client services oriented
- Great communicator and able to explain instructions thoroughly
- Currently live in (or be willing to relocate to) Denver
- Intellectually curious and loves problem solving
- Computer proficiency required
- Organized and ability to follow protocol
- Strong attention to detail
- Can-do attitude
- Previous experience in support role a plus!
- Experience with JIRA and Zendesk a plus!
Meet Some of Tapingo's Employees
Senior Growth Manager
Chad works across teams at Tapingo to ensure that the organization’s variety of partner relationships are successful, both for the company and for Tapingo’s partners.
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