Director, Courier Operations

Tapingo is the #1 mobile commerce app on campus. Students on 200+ college campuses around the US use Tapingo to get what they want, when they want, where they want. Come and join the Tapingo team on our mission to help customers save time and allow them to wait less, live more!

The Director, Courier Operations will grow and manage our delivery business across 40+ markets. This challenging and impactful role is critical to Tapingo’s success, and we’re looking for a data-driven leader who moves fast and get things done. The ideal candidate has previous operating experience in the on-demand economy and wants to have strong input into building a product platform for delivery.

Responsibilities

  • Provide day-to-day leadership of courier operations across Tapingo’s existing delivery market, including courier hiring, onboarding, staffing, and payments
  • Establish, manage, and monitor performance standards to improve delivery quality for customers and build a strong, satisfied community of couriers
  • Leverage data to identify key business drivers and develop implementation plans to scale the delivery operations and product
  • Partner with Head of Delivery Operations on ad hoc strategic projects

Skills & Experience

  • Bachelor’s degree or equivalent experience in marketing, finance, or economics
  • 5+ years of experience
  • Previous operating experience in an on-demand economy startup preferred
  • Level-headed leadership style and ability to perform well under pressure
  • Strong communication skills
  • Ability to analyze data, draw conclusions, and develop actionable recommendations
  • Highly organized and detail-oriented
  • Strong verbal, written, and presentation skills

Benefits

  • Stock
  • Competitive salaries
  • Apple or PC equipment...your choice
  • Paid time off
  • Medical, dental and vision insurance
  • Life insurance and disability benefits
  • 401(k)
  • Fully stocked kitchen
  • Happy hours and offsites
  • A voice


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