Customer Experience Associate

Tapingo is the #1 mobile commerce app on campus. Students on 200+ college campuses around the US use Tapingo to get what they want, when they want, where they want. Come and join the Tapingo team on our mission to help customers save time and allow them to wait less, live more!

One of our core values is “We’re Done When Everyone’s Eating”. When we solve a problem, we solve it end to end. We don't do "our bit" – we own the solution. We hold ourselves accountable for the final results, and we celebrate the true differences that we make.

Do you love helping others? Solving issues? Join our Customer Experience team and provide support and troubleshooting to students and couriers across the US. Be the voice of Tapingo and help us define what it means to provide the best quality of support for our customers.

Our ideal candidate possesses a strong sense of empathy in difficult situations and is caring and eager to help. If you are passionate about customer experience and are highly adaptable to a fast-growing startup environment, this is a great opportunity for you!

About The Position

  • Create an exceptional, timely, and personalized service experience for Tapingo users - students and couriers
  • Help solve issues relating to: orders (delivery operations, food & service quality); payment or account issues (incorrect charges, fraud, marketing initiatives, promotions); and technical issues with the app (bugs, product feedback)
  • Make recommendations to Product and Engineering teams based on feature requests and bugs reported by users

About You

  • Friendly and enthusiastic communication skills over the phone and in writing
  • Willing to work a five day per week schedule, including off hours and one weekend day
  • Ability to problem-solve and think creatively to resolve difficult situations
  • Ability to quickly learn web­-based user support applications
  • Comfortable in a fast-­paced environment, subject to rapid change and uncertainty
  • High level of comfort and familiarity with smartphone applications (iPhone and Android)
  • Dependable and punctual with time management skills
  • Strong written and verbal communication skills
  • Bachelor’s degree or equivalent
  • Experience with customer service and support software such as Zendesk and JIRA a plus


Meet Some of Tapingo's Employees

Sarah P.

Technical Support & Content Agent

Sarah and her colleagues on the Technical Support Team like to refer to themselves as “Operations Ninjas”—they do everything they can to support Tapingo’s merchants and clients.

Chad L.

Senior Growth Manager

Chad works across teams at Tapingo to ensure that the organization’s variety of partner relationships are successful, both for the company and for Tapingo’s partners.


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