Network Engineer

Serves as the Network Engineer with a strong background in Layer 2 and Layer 3 network technologies. The Network Engineer is responsible for the installation, configuration and administration of network operating system components, server-based software and hardware. Optimizes, oversees, and supports business communications data (wired/wireless) and telephony networks including overlaying security technologies. In addition, the Network Engineer assists in other areas of business as it affects the Infrastructure services Group. The Network Engineer will report to the Manager of Infrastructure Services and collaborate with the Senior Network Engineer in contributing to the day-to-day engineering and administrative tasks associated with the business software, hardware and product systems.

Responsibilities:

  • Maintain production network according to company SLAs
  • Respond to Tier 2 user support calls regarding network issues, correcting those problems whenever possible, ensuring resolution to problems when other assistance is required, and document issue.
  • Collaborate with other technology and groups within the organization to provide and support new network and cross-team functional solutions aligning with business strategies.
  • Research and evaluate latest trends in network technology in conjunction with overall architecture as developed by the Senior Network and Systems Engineer(s).
  • Improve efficiency by defining networking standards, processes/procedures, and acceptable service levels for HQ and branch locations.
  • Document and cross-train team members on new projects and supported technologies.
  • Document As-Builts for all network related architectures and adhere to all Change Advisory Board processes including suggestions for process/work-flow improvements.
  • Document network and telephony hardware and software configurations, versioning and hardware.
  • Create and maintain quality, configuration and maintenance documentation including written reports, accurate component labeling and technical diagrams.
  • Configure and deploy network equipment for new installations and lifecycle refreshes including active post-installation testing and documentation of business/application owner sign-off.
  • Performance and capacity planning: audit, monitor, analyze and reconfigure network environments for performance improvements and future scalability.
  • Maintain inventory and asset management of all network related hardware and software.
  • Assure proper monitoring and alerting of all network/telephony devices including performance and load threshold metering.
  • Participate in scheduled maintenance during non-peak (or non-business) hours.
  • Diagnose and resolve complex network problems.
  • Develop disaster recovery and fault tolerance plans.
  • Travel to off-site offices and locations as required.
  • Participate in 3 and 5 year roadmap planning and forecasting.
  • Assume additional duties as required.

Minimum Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Bachelor’s Degree in a relevant technical field and two years’ experience or 4-8 years’ experience with network design, implementation and support in medium to large IP network of routers, switches, wireless and security infrastructure.
  • Knowledge of Cisco routers, switches, wireless and security technologies.
  • Advanced LAN knowledge, including Ethernet, VLAN tagging, STP, access/trunking, LACP, Stacking, L2 QoS, L2 security.
  • Advanced WAN and IP knowledge including point-to-point, private line, Metro Ethernet, IPSec/VPN, MPLS, PPP.
  • Advanced client VPN knowledge including IPSec/SSL, encryption/hash mechanisms and multi-factor authentication.
  • Multi-protocol network experience including OSPF, BGP, TCP/IP, UDP, SSH, DHCP, RTP, VRRP, HSRP, wireless (802.11), NAT/PAT.
  • Experience with network security, network firewalls, access control management, and standard security monitoring tools and principles.
  • Experience with monitoring and alerting technologies including SNMP, ICMP, NetFlow.
  • Experience in hardware provisioning, installation, configuration and troubleshooting.
  • Working knowledge of Windows layered products including MS Exchange, DNS and Active Directory.
  • Participate in a 24x7 shared on-call schedule.
  • Basic project management skills
  • Proficient with MS Office Suite: Excel, PowerPoint, Word, Outlook and Visio.

Language Ability: Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers and work groups.

Certificates and Licenses: CCNP and other Cisco R/S, Wireless, and/or Security certifications preferred. Other certifications: CCNA, MCSE

Physical Requirements/Work environment

The physical requirements/work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job the employee is regularly required to use hands to finger, handle and feel, talk and hear. The employee is frequently required to stand and walk. The employee is occasionally required to sit, reach with hands and arms, climb, balance, stoop, kneel, crouch and crawl.
  • The noise level in the work environment is usually moderate.

Competencies

To perform job successfully, individual should demonstrate the following competencies

  • Ethics & Integrity - Treats others with respect and consideration regardless of status or position within or outside the company; approaches situations with diplomacy, tact and discretion; inspires the trust of others; reacts well under pressure and maintains a positive attitude among peers and within other groups.
  • Judgment - Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions; acknowledges and supports the hierarchy of decision ownership by Management.
  • Dependability – Must be a motivated self-starter, able to research and determine solution without requiring specific and continual guidance; follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies in advance appropriate person with an alternate plan.
  • Customer Service - Responds promptly to customer needs; solicits customer and peer feedback to improve service; responds to requests for service and assistance; demonstrated ability to recognize and react to situations with a sense of urgency and problem ownership.
  • Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.
  • Team Work - Balances team and individual responsibilities; puts success of team above own interests; supports everyone's efforts to succeed.
  • Analytical - Collects and researches data; uses intuition and experience to complement data.
  • Innovation - Meets challenges with resourcefulness; generates suggestions for improving work.
  • Quality - Demonstrates accuracy and thoroughness; monitors own work to ensure quality and reviews/solicits feedback after work has been completed.
  • Adaptability - Manages competing demands; able to deal with frequent change, delays, or unexpected events.
  • Communication - Demonstrates clear and persuasive verbal and written communication skills; able to receive/listen, understand, clarify, and respond appropriately to situations; varies style to meet needs depending on customer, technical, and management level.
  • Diversity - Shows respect and sensitivity for cultural differences.
  • Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
  • Cost Consciousness - Works within approved budget; conserves organizational resources, constantly minds good stewardship of budgeting and resources.
  • Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Bachelor’s Degree in a relevant technical field and two years’ experience or 4-8 years’ experience with network design, implementation and support in medium to large IP network of routers, switches, wireless and security infrastructure.

  • Knowledge of Cisco routers, switches, wireless and security technologies.
  • Advanced LAN knowledge, including Ethernet, VLAN tagging, STP, access/trunking, LACP, Stacking, L2 QoS, L2 security.
  • Advanced WAN and IP knowledge including point-to-point, private line, Metro Ethernet, IPSec/VPN, MPLS, PPP.
  • Advanced client VPN knowledge including IPSec/SSL, encryption/hash mechanisms and multi-factor authentication.
  • Multi-protocol network experience including OSPF, BGP, TCP/IP, UDP, SSH, DHCP, RTP, VRRP, HSRP, wireless (802.11), NAT/PAT.
  • Experience with network security, network firewalls, access control management, and standard security monitoring tools and principles.
  • Experience with monitoring and alerting technologies including SNMP, ICMP, NetFlow.
  • Experience in hardware provisioning, installation, configuration and troubleshooting.
  • Working knowledge of Windows layered products including MS Exchange, DNS and Active Directory.
  • Participate in a 24x7 shared on-call schedule.
  • Basic project management skills
  • Proficient with MS Office Suite: Excel, PowerPoint, Word, Outlook and Visio.

Language Ability: Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers and work groups.

Certificates and Licenses: CCNP and other Cisco R/S, Wireless, and/or Security certifications preferred.  Other certifications: CCNA, MCSE

Physical Requirements/Work environment
The physical requirements/work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job the employee is regularly required to use hands to finger, handle and feel, talk and hear. The employee is frequently required to stand and walk. The employee is occasionally required to sit, reach with hands and arms, climb, balance, stoop, kneel, crouch and crawl.
     - The noise level in the work environment is usually moderate.

    Competencies
    To perform job successfully, individual should demonstrate the following competencies

  • Ethics & Integrity - Treats others with respect and consideration regardless of status or position within or outside the company; approaches situations with diplomacy, tact and discretion; inspires the trust of others; reacts well under pressure and maintains a positive attitude among peers and within other groups.

  • Judgment - Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions; acknowledges and supports the hierarchy of decision ownership by Management.
  • Dependability – Must be a motivated self-starter, able to research and determine solution without requiring specific and continual guidance; follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies in advance appropriate person with an alternate plan. 
  • Customer Service - Responds promptly to customer needs; solicits customer and peer feedback to improve service; responds to requests for service and assistance; demonstrated ability to recognize and react to situations with a sense of urgency and problem ownership.
  • Planning/Organizing - Prioritizes and plans work activities; uses time efficiently. 
  • Team Work - Balances team and individual responsibilities; puts success of team above own interests; supports everyone's efforts to succeed. 
  • Analytical - Collects and researches data; uses intuition and experience to complement data. 
  • Innovation - Meets challenges with resourcefulness; generates suggestions for improving work.
  • Quality - Demonstrates accuracy and thoroughness; monitors own work to ensure quality and reviews/solicits feedback after work has been completed.
  • Adaptability - Manages competing demands; able to deal with frequent change, delays, or unexpected events. 
  • Communication - Demonstrates clear and persuasive verbal and written communication skills; able to receive/listen, understand, clarify, and respond appropriately to situations; varies style to meet needs depending on customer, technical, and management level.
  • Diversity - Shows respect and sensitivity for cultural differences.
  • Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. 
  • Cost Consciousness - Works within approved budget; conserves organizational resources, constantly minds good stewardship of budgeting and resources. 
  • Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

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