Desktop Support Administrator

The studio formerly known as Irrational Games is looking for a Desktop Support Administrator. In this role, you will be supporting the development team as well as the IT Manager. We are looking for someone with a broad range of skills and an interest in building and supporting a secure, yet flexible, IT environment.

Responsibilities:

  • Ensure IT Issues are being resolved in a timely manner according to the policies in place.
  • Carry out companywide software or hardware projects for the IT manager.
  • Inventory and auditing of company hardware/software.
  • Set up and troubleshoot domains, user accounts and software accounts.
  • Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.
  • Make suggestions for upgrades and timely replacement of hardware and software packages across the company.
  • Ensure email and other communication systems are operating properly, efficiently, and in accordance with corporate security and retention policies.
  • Coordinate with external vendors to resolve problems as required.
  • Support Marketing team on external events and focus testing sessions.

What We’re Looking For:

  • Windows OS expertise.
  • Windows TCP/IP networking experience.
  • Ability to build custom desktop PCs from components.
  • High level of hardware troubleshooting experience.
  • Linux command line experience preferred.
  • Proven ability to communicate effectively in a fast-paced environment.
  • Flexibility in schedule and accessibility outside of work hours to address questions or concerns.
  • Strong attention to detail and high degree of accuracy in recording and reporting.
  • Ability to work independently, using own initiative

When Applying For This Position:

Please watch the following GDC talk given by Ken Levine: http://www.gdcvault.com/play/1020434/Narrative


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