Technical Support Engineer

Taboola is widely recognized as the world’s leading content discovery and distribution platform that now serves over 360 billion editorial and video recommendations to over 1 billion unique visitors every month.
 
Publishers, marketers, and agencies leverage Taboola's platform to retain users on their sites, monetize their traffic, and distribute their content to drive high-quality audiences. Taboola's technology analyzes real-time user data (such as geography, device type, referral source, collaborative filtering, and social media trends) to predict the top handful of items a user may want to consume next. Taboola's partners include a wide network of top tier publisher sites, including: MSN, NBC Universal, USA TODAY, Business Insider, Bloomberg and The Weather Channel.
 
Taboola is headquartered in New York City, and also has offices across the globe in Los Angeles, London, Tel Aviv, New Delhi, Bangkok, São Paulo, Shanghai, Beijing, Seoul, Istanbul, and Tokyo.

2nd level engineers are skilled and technically competent members of Taboola Global Technical Support Team. They provide system and application technical support while ensuring that all service level agreements and customer satisfaction goals are achieved.

The position requires troubleshooting complex web and backend technology issues and excellent communication skills.  The Support Engineer works closely with various teams within the company, including 3rd level, Professional Services teams and the various business units.

Responsibilities:

  • Perform in-depth troubleshooting including DB analysis and reading system logs to identify and solve complex support issues that were escalated by 1st level support
  • Write technical notes and troubleshooting procedures to be used by the entire support organization
  • Manage assigned cases to meet service levels
  • Knowledge expert that will serve as the focal point within the team
  • Ongoing support and working closely with the business teams throughout the company

Requirements:

  • Experience in similar technical support and/or deployment position – MUST
  • Proven experience with internet technologies including: Network architecture and terminology, HTML, JavaScript, CSS, MySQL database and Web servers
  • Troubleshooting experience
  • Ability to understand flows and provide creative technical solutions
  • Strong capabilities of building organized processes and structured formal documentation
  • Fluent English and excellent customer facing and communication skills (verbal and written)
  • Ability to comply with tight deadlines
  • Multi-tasking, self-learning, highly motivated and a team player

 Preferred:

  • Experience in a multinational organization
  • Media companies background

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