Collections Specialist – APAC

Taboola is widely recognised as the world’s leading content discovery and distribution platform with more than 300 billion recommendations served every day and over 5 million pieces of content in our marketplace. Taboola’s service is used by publishers to re circulate their own traffic by generating personalized on-site content recommendations. Taboola also enables agencies, brands & publishers to acquire high quality traffic and unique-users by recommending their content as third party content, which populates Taboola’s widgets throughout our network of Tier 1 publishers. Those publishers include Business Insider, The Daily Mail, The Independent, Elle, Cosmopolitan and many more

 

The Role

Managing APAC customer accounts that fall into arrears; effectively and efficiently collecting on these accounts.

This is a high touch customer facing role. To be successful in this role you must be a self-motivated individual who has excellent planning and organizational skills. You need to be a good communicator with strong influencing and negotiation skills.

 

Responsibility :

  • Spearheading collection process from customers.
  • Closely works with the account managers and sales team to resolve all open issues with customers up to their required resolution.
  • Contact clients regarding overdue receivables, including determining client payment cycle, establishing payment plans, providing historical billing data and resolving disputes and questions regarding receivables
  • Draft and send collection letters as necessary
  • Perform daily bank reconciliation of all receipts, refunds, and write-offs processed.
  • Forecast large receivables monthly and at year-end; and provide management with status reports on large, aged receivables
  • Assist in coordinating the monthly reminder statement procedures, including updating and maintaining appropriate databases and examining statements for exactness and accuracy; and monitor escrow and unallocated accounts
  • Monitor bankruptcy clients including providing information for proofs of claim to be filed. Assure balances are written down accordingly to ensure realistic receivables
  • Optimizing quality of portfolio through implementing effective credit control policies.
  • Setting a credit rating for customers and for countries based on payments morality, economical situation and financial statements
  • Communicate with department management regarding trends, partner concerns and client requests; and make recommendations for improved efficiencies
  • Assume additional responsibilities as assigned

 

Desired Skills and Experience

  • Degree qualified
  • Fluent in English Superior written and spoken communication skills other languages an advantage
  • Collections experience, Accountancy or finance related work experience a huge plus
  • Excellent telephone technique and the ability to work with numbers
  • Excellent communication, writing, oral/phone and organizational skills
  • Ability to handle multiple tasks in a deadline driven environment
  • Effectively prioritizing collection tasks
  • Intuitive and proactive in problem solving.
  • Desire to forge a career in finance
  • A true team player
  • Assertive character
  • International orientation

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