Client Support Representative

Taboola is looking to hire a dedicated, service-oriented Support Representative to provide top­-of­-the-­line service to its internal and external clients. You will serve as the first point of contact for Taboola’s clients, gathering information via email, to either solve an issue or escalate to the higher support tiers. If you have excellent communication skills, a “client comes first” attitude, and a technology savvy, then this is a great opportunity to get a foot in the door at one of the internet’s fastest growing companies.


Responsibilities

 

  • Serve as the first point of contact for Taboola’s clients.
  • Timely response to incoming customer support inquiries via email and support ticketing system.
  • Communicate urgent technical issues internally and externally.
  • Ongoing support and working closely with the business teams throughout the company.
  • Troubleshoot technical issues and escalate internally as needed.

 

Requirements

 

  • Availability to work at least three shifts of 8.5 hours a week (morning, evening, or night), on a 24/5/365 schedule, plus an ‘on call’ shift during the weekend up to once a month.
  • Excellent communication skills in English - both verbal and written.
  • Prioritization skills, and attention to detail.
  • Multi-tasking, self-learning, highly motivated and a team player.
  • Manage assigned cases to meet service levels.
  • Problem solving – ability to troubleshoot issues and proactively look for solutions.
  • Tech savvy – some experience using HTML and CSS. Familiarity with different Operating Systems and the various browsers
  • The will and ability to work in a fast-paced, ever-evolving environment and learn, learn, learn!
  • S. or B.A. student/graduate

 

*Must be able to do 4 shifts per week, including 1 night shift in our very secure, and well-stocked office.


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