2nd Level Media Support Specialist

Taboola, the world’s largest content recommendation platform, is hiring a 2nd Level Media Support Specialist.

In this job you will:

  • Perform in-depth troubleshooting including DB analysis and reading system logs to identify and solve complex support issues that were escalated by 1st level support
  • Manage assigned cases to meet service agreement levels
  • Ongoing support and Top Client case management, while working closely with the Business and Professional Services teams across the company
  • Write technical notes and troubleshooting procedures to be used by the entire support organization
  • Knowledge expert that will serve as the focal point within the team

About you:

  • Proven experience with internet technologies including: JavaScript, Google Analytics, SQL, Rest API, API, APK, S2S and Mobile SDK
  • Troubleshooting experience
  • Ability to understand flows and provide creative technical solutions
  • Strong capabilities of building organized processes and structured formal documentations
  • Fluent English and excellent customer facing and communication skills (verbal and written)
  • Ability to comply with tight deadlines
  • Multi-tasking, self-learning, highly motivated and a team player
  • Experience in a technical support position in a multinational organization
  • Media industry background

Meet Some of Taboola's Employees

Jennifer B.

Team Lead, Latin American Account Management

Jennifer maintains long-lasting client relationships by regularly checking in with her accounts to ensure every campaign expectation is met—and exceeded.

Daniel W.

Video Media Analyst

Daniel works with Taboola’s video data to provide the in-depth analysis and actionable insights that company leadership requires to make big business decisions.

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