Successful candidate will report to a local TSE manager and will have four main functions that actively communicate with customers as well as internal WW teams to gain up-to-date market dynamics and be on top of the trend that will properly guide customers to the right direction and win business.
Build deep relationships with customers' technical leaders
Survey and share customer Technical Product Roadmap
Discover new design opportunities. Understand customer requirements for features and product specifications.
Gather competitive information. Align with Marketing on product definitions for meeting customer requirements
Be technical contact window to customer.
Support Account Manager on technical needs.
Position and align Synaptics products with customers' systems and needs.
Responsible for pre-design technical engagements toward design in/award
Lead technical pre-design activities
Manage technical communications on pre-sales activities and coordinate required customizations
Hand over awarded design to post sales team for design implementations
Collect all customer feedbacks about Synaptics products in entire development especially MP stage
Provide feedbacks to Marketing/Platform teams for optimizing Synaptics products/solutions
BSEE or MSEE with 5 years product design and customer support experiences as FAE.
Experiences for the following products are preferred -Smartphones, Display Drivers, Touch Sensor Controllers, Biometrics products, audio products and other human interface devices
Strong customer communication and presentation skills along with internal communication skills
Experiences in working with cross functional team to implement system design
Strong knowledge of system level analysis with software and hardware tools for reproducing issues in the field
Strong knowledge of touch and display technology is preferred
Understanding of firmware and embedded systems is preferred
Strong verbal and written communication skill in English. TOEIC score 750+ is preferred.
Willing to travel locally and internationally
Meet Some of Synaptics's Employees
Sr. Algorithm Architect
As Sr. Algorithm Architect, Shubha is responsible for designing algorithms and hardware that enable touch and force sensing for Synaptics’ Clearpad products, used primarily in smartphones.
Back to top