Sales Account Manager

Job Title: Sales Account Manager

Company Description

Synaptics is the pioneer and leader of the human interface revolution, bringing innovative and intuitive user experiences to intelligent devices. Synaptics' broad portfolio of touch, display, and biometrics products is built on the company's rich R&D and supply chain capabilities. With solutions designed for mobile, PC and automotive industries, Synaptics combines ease of use, functionality and aesthetics to enable products that help make our digital lives more productive, secure and enjoyable. (NASDAQ: SYNA) .

Job Responsibilities

  • Deveop business opportunities with a Strategic Account
  • Account management incudes account plan development, contact management strategy, communication strategy development, BU alignment, project milestone review, critical issue escaation and close-loop tactical execution. Initiate customer product road show, set up executive appointment, manage QBR meeting, forecast and backog related business planning.
  • Account pan requires updates at least once a quarter to refresh customer roadmap, organization, contact, challenges, revenue projection and competitors' progress. Measurement is to identify every opportunity prior to competitors thru exempary customer partnership.
  • Contact management: Deveop contact and executive coverage plan to have broader customer contact. It should at least include key account sales for LCM, ID, engineers, product manager, marketing, procurement, quality and executives in business units that are relevant to our touch IC products. Accountable for communicating company value proposition in every identified contact.
  • Communication strategy: Communicate customer expectation and requirement crysta clear to Business Unit thru sales tools and related internal stakeholders. Collect feedback from internal stakeholders to create collaborative wisdom message draft. After proper approval, send message back to set accurate customer expectation.
  • BU aignment: Provide weekly comprehensive customer status report and set up weekly call to close-loop every open issue.
  • Project miestone review, critical issue escalation and close-loop tactical execution: Identify impacts, critical path and challenge for success, plug key dates and action plan to internal system and tactically execute improvement plan to close-loop every issue.
  • Executive appointment: Leverage company executive visits and major exhibition event to create executive appointments.
  • QBR: Participate in QBR to identify gaps among Cost, Technoogy, Market Trend, Quality and fulfillment category; Initiate and execute continuous improvement plan tactically.
  • Competitor tracking: Rea time provision of competitors' information / sampes
  • Contract management: Manage contractua gaps for successful contract signing
  • Provide weeky customer summary and proactively report critical issues to internal customers.
  • Incidents management: Colect feedback, identify potential impacts and escalate timely
  • Business deveopment: develop business at new market or new accounts

  • Required Qualifications
  • Minimum 5 years of saes experience with Lenovo customer, or other China ocal customers
  • Bacheor or Master degree in Electronics Engineering
  • Good knowedge of China market, better for industry or government related products
  • Strong team work spirit, high integrity and sef-driven
  • Good written and ora English
  • Project management experience is a pus
  • Strategize and execute wel
  • Wiling to travel overseas and locally

  • Back to top