Account Manager, NY

 
Symphony is seeking a talented Account Manager to oversee and develop existing client base by analyzing account potential, initiating, developing, up-selling, cross-selling and recommending new applications and strategies.
 
RESPONSIBILITIES:
  • Ensure client retention (develop loyalty and build long-term relationships by facilitating any further needs Symphony can provide them with)
  • Expand existing Accounts (Increasing penetration within an enterprise)
  • Up-sell premium services (Increasing package offering selected by enterprise) and, managing client relationships effectively
  • Contribute information to sales strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions
  • Communicate new services, information, or changes relevant to the client
  • Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job
  • Forecast account management targets and align account forecasting metrics with new sales to meet company budget
  • Develop and continuously refine effective processes for account management department

REQUIRED QUALIFICATIONS:
  • 10 to 15 years professional Account Management experience supporting either a FinTech or Enterprise SaaS product
  • Technically competent in SaaS business models
  • Confident in ability to hit quota
  • Able to provide tangible examples of revenue derived from up-selling current client base
  • Demonstrated success of working with Enterprise Customers and growing business
  • Ability to establish relationships with C-level decision-makers of major accounts across multiple markets (product and geographical)
  • Excellent leadership and influencing skills with the confidence and maturity to have instant credibility at all levels of an organization, both internally and externally
  • Solid commercial and financial awareness with capable knowledge of complex negotiations process
  • A true passion for delivering a ʻbest-in-classʼ customer experience
  • BA/BS

SYMPHONY BENEFITS:
  • Competitive salary based on experience, skills, and qualifications
  • Medical, Dental, and Vision coverage
  • 401(K) Plan
  • Life and AD&D coverage
  • Short Term and Long Term Disability coverage
  • Employee Assistance Program
  • Flexible Spending Account benefits
  • Uncapped vacation and sick time
  • Fully stocked kitchen and catered lunches
  • Discounted gym memberships
  • Many other fun and exciting benefits and activities!
 
ABOUT SYMPHONY:
Established in September 2014 after raising $66 million from 15 of the world’s largest financial institutions, Symphony is a secure, cloud-based workflow platform helping individuals, teams, and organizations of all sizes improve their productivity while maintaining data security and regulatory compliance. Today, Symphony is trusted by a growing list of financial services companies to communicate high-value, time-sensitive information with partners and colleagues across the globe.
 
In August 2015, the Enterprise Edition launched, making Symphony available to companies that handle and transfer sensitive information in regulated environments. A month later, Symphony launched worldwide, introducing its content partner ecosystem, starting with Dow Jones, McGraw Hill Financial’s S&P Capital IQ and Selerity, with others on their way.  Then, in October 2015, the company received an additional injection of over $100 million in funding from both new and existing investors. In other words, Symphony is on the move!
 
Now we’re looking for top-notch developers, programmers and sales engineers (etc.) to join our team in Palo Alto, CA, New York, NY, London and Hong Kong to help us change the way the world communicates. If you have the skills and savvy to work with a world-class team, and an appetite for game-changing disruption, we definitely want to hear from you.
 
$100 million in new funding:
https://symphony.com/blog/item/symphony-welcomes-new-investors-and-new-capital

Symphony appreciates your interest in our company.

Symphony is an Equal Opportunity Employer.

Symphony reserves the right of ownership for all unsolicited resumes submitted for this requisition and is not responsible for any fees associated with unsolicited resumes.


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