Sutherland

Customer Support Representative/Bilingual French - Work from Home

1 week agoRemote

Job Description:

Are you a natural communicator with a positive attitude who can deliver an exceptional customer experience? Do you stream television and movies and enjoy animated films and tv shows? Are you comfortable writing and speaking to people in both English and French?

Join Us.

We're Sutherland and we are currently seeking enthusiastic and people-oriented professionals (with bilingual French/English skills) to join our dynamic team in supporting customers of one of our customers, a global giant in the streaming media and entertainment industry. If you are looking to build a fulfilling career and are confident you can build rapport with guests while sharing your love of movies, tv shows and animated stories, consider joining us now and growing with us in the future.

In this position, you will use a variety of tools, resources and applications to:

  • Provide support for general billing inquiries
  • Access customer records and verify account information
  • Troubleshoot and resolve issues; determining causes when applicable, escalate when necessary
  • Identify potential needs and recommend solutions, and follow up with customers as needed

We offer:

  • Competitive base rate
  • Medical, dental, and vision benefits, EAP, and more health and wellness programs
  • PTO
  • Paid top-notch training
  • Great work environment
  • Promote-from-within advancement opportunities

Qualifications:

To qualify, you should possess

  • Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience
  • Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart tvs, etc.
  • Proficiency in both verbal and written French and English skills
  • Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
  • Technical support experience
  • Strong problem-diagnosis and problem-solving skills
  • Multi-tasking skills, with the ability to use several applications simultaneously
  • Experience working with CRM applications (preferred)

To work from home, you must have:

  • A computer with Windows 10 or higher
  • Two monitors
  • Internet speed of 30 MBPS download/5 MBPS upload
  • Dual ear USB headphone
  • Noise cancelling microphone

About Us

At Sutherland, we care for our customers' customers and help to strengthen their brands. We do this by improving how they work with their customers to deliver an extraordinary customer experience. In other words, behind every screen, click or command are the people of Sutherland. In business for over 35 years, we are now nearly 40,000 employees strong and work with hundreds of companies in over 100 countries around the globe.

#SP

Job ID: Sutherland_Globall-3516189

Perks and Benefits

  • Health and Wellness
    • Wellness Program
    • Long-Term Disability
    • Short-Term Disability
    • Life Insurance
    • Vision Insurance
    • Dental Insurance
    • Health Insurance
    • HSA
    • FSA
  • Work Flexibility
    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks
    • Commuter Benefits Program
  • Vacation and Time Off
    • Leave of Absence
    • Paid Holidays
    • Paid Vacation
  • Financial and Retirement
    • Performance Bonus
    • 401(K)
  • Professional Development
    • Lunch and Learns
    • Access to Online Courses
    • Promote From Within
    • Tuition Reimbursement
  • Diversity and Inclusion
    • Asian founded/led

Company Videos

Hear directly from employees about what it's like to work at Sutherland.