Sutherland

Associate-Consumer

1 month agoWindsor, Canada / Remote



Description

Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Consultants in this role get to: Strengthen relationships: Support for general billing inquiries. Access customer records and verify customer account information. Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner. Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions. Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed. Improve technical skills: Attend job-related training:

Qualifications

Our most successful candidates have: - High School diploma or equivalent - Basic PC keyboarding skills Microsoft Office experience (Outlook, Word, Excel) - Direct client contacts technical support experience - Excellent verbal and written communication skills - Strong problem-diagnosis and problem-solving skills - Multi-tasking skills, showcased using several applications - Experience working with CRM applications (preferred) - Ability to be goals oriented - Strong communication skills and ability to express ideas clearly - To work from home you must: 2.0 Ghz Dual Core or better processor,2 GB RAM (some employment opportunities require a minimum of 4 GB RAM),10 GB available hard drive space,Sound card,Windows 7, including Windows 8 and 8.1, Internet speeds of 1 Mbps upload and 15 Mbps download, Dual ear (designed to minimize audio interference from outside sources). Noise cancelling microphone

Client-provided location(s): Windsor, ON, Canada
Job ID: Sutherland_Globall-743999845829661

Perks and Benefits

  • Health and Wellness
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Wellness Program
    • FSA
    • HSA
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Work Flexibility
    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks
    • Commuter Benefits Program
    • Employee Resource Groups (ERG)
  • Vacation and Time Off
    • Paid Vacation
    • Paid Holidays
    • Leave of Absence
  • Financial and Retirement
    • 401(K)
    • Performance Bonus
  • Professional Development
    • Promote From Within
    • Access to Online Courses
    • Lunch and Learns
  • Diversity and Inclusion
    • Asian founded/led

Company Videos

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