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Sutherland

Associate - IT Helpdesk - Work from Home

Windsor, Canada / Remote

Company Description

Sutherland is seeking organized and technical individuals to join us as a Tier 1 Technical Support Consultants. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Description

Tier 1 Technical Support Consultants in this role get to:

  • Exceed client and company expectations: By answering inbound calls to provide outstanding technical support. In the role of an Entry Level Technical Support Specialist, you will touch all aspects of technical support from troubleshooting to escalation of complex issues.
  • Skills for life: how to solve problems, how to adapt to change, and how to tough it out in the face of adversity.
  • The chance to work with people: Who will become your second family.
  • A workplace that's never boring.
  • The opportunity to make someone's day: Every day.
  • Rewards and recognition: As you blaze your own trail and ignite your career.

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Qualifications

Our most successful candidates will have:

  • High school diploma or GED
  • Demonstrated ability to perform at a high level, to support our high volume of inbound calls
  • Excellent verbal and written communication skills; proficient reading skills required
  • Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
  • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
  • Prior customer service experience preferred


Additional Information

About us:

As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35 years.

Client-provided location(s): Windsor, ON, Canada
Job ID: Sutherland_Globall-743999847428113
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Holiday Events
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Leave of Absence
    • Unlimited Paid Time Off
    • Personal/Sick Days
  • Financial and Retirement

    • 401(K)
    • Performance Bonus
  • Professional Development

    • Promote From Within
    • Access to Online Courses
    • Lunch and Learns
  • Diversity and Inclusion

    • Asian founded/led
    • Employee Resource Groups (ERG)
    • Founder led
    • BIPOC founded/led

Company Videos

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