IT Systems Coordinator

At Success Academy, we are redefining what’s possible in public education. Since opening our first school in Harlem in 2006, we have swiftly grown to 41 high-performing schools, from Bed-Stuy to the Bronx, serving approximately 14,000 kids. We are scaling to 100 great schools serving 50,000 children across New York City, bringing transformational change here and across the country. We believe all children, regardless of zip code or family income, deserve the life-changing opportunities that a world-class education brings.
To achieve exceptional results for children, we hire the best, and the brightest. We value excellence, ethics, and celebrate diversity, and are relentlessly committed to improving ourselves and our work to enhance the lives of our scholars.
We are seeking an IT Systems Coordinator to join our Data Science and Information Systems (DSIS) department, which provides the software, analysis, and technical infrastructure needed to provide our scholars, teachers, and school leaders the support they need. DSIS’s purpose is to help everyone at Success work better, more efficiently, and with access to all available sources of information. Our ideal candidate will be proactive, detail-oriented, and timely.

Our IT Systems Coordinator will be responsible for maintaining software and systems that have a daily effect on our organization and scholars. Reporting to our Manager of IT Support, s/he will be comfortable jumping in and learning new skills, and should be someone who can…

- Design, document, and implement processes for routine software and systems upkeep, including the provisioning and deprovisioning of user accounts and adjusting user permissions;
- Troubleshoot user problems around access by engaging in the department’s customer service initiatives;
- Run regular reports from various software systems, provide analytical context, and circulate them among relevant decision-makers; and
- Create technical guides and knowledge base articles for users that reduce requests for reactive customer support.

To join our team, upload a cover letter and resume that outlines your candidacy. Your cover letter should explain in detail your qualifications for the position. Resumes without cover letters will not be reviewed.
Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth.

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