IT Associate

Success Academy is the fastest growing and highest performing network of charter schools in the nation. To support this growth and to continue providing our scholars with an unparalleled educational experience, we have a network-based team of IT professionals who provide network-wide support, resource planning, and technology integration. Their efforts enhance our classrooms and elevate daily instruction, fostering a lifelong love of learning for our scholars. Success Academy seeks an IT Associate to oversee complex processes that ensure technology resources are distributed, maintained, and effectively utilized across our growing network of schools.

At Success Academy, we are redefining what’s possible in public education. Since opening our first school in Harlem in 2006, we have swiftly grown to 41 high-performing schools, from Bed-Stuy to the Bronx, serving approximately 14,000 kids. We are scaling to 100 great schools serving 50,000 children across New York City, bringing transformational change here and across the country. We believe all children, regardless of zip code or family income, deserve the life-changing opportunities that a world-class education brings.

To achieve exceptional results for children, we hire the best, and the brightest. We value excellence, ethics, and celebrate diversity, and are relentlessly committed to improving ourselves and our work to enhance the lives of our scholars.

Our IT Associate reports directly to our Manager of IT Support and should be an individual who…

-Consistently demonstrates uncommon patience and empathy while optimistically troubleshooting technology issues;
-Is nimble and action-oriented decision making capacity;
-Provides professional and timely tier 1 assistance to staff via a ticketing system based on existing business logic;
-Demonstrates uncommon patience and empathy while troubleshooting staff technology problems with optimism;
-Has an understanding of Apple Software / Hardware, Chromebooks and Google Apps;
-Continuously provides and receives feedback regarding current IT processes to identify areas of improvement; and
-Advocates for our schools, providing real-time support and thoughtful solutions with both IT and non-IT initiatives.

To join our team, please upload a cover letter and resume that outlines your candidacy. Your cover letter should explain in detail your qualifications for the position. Resumes without cover letters will not be reviewed.

Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth.

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