Service Advisor

Summary: Schedules service appointments based on incoming calls and internet messages. Maintains daily work schedule. Interviews customer at write-up time and prepares Repair Orders.

Responsibilities :

  • Takes requests for service, review the concerns, and set appointments based on priorities of CVA and customer.
  • Interviews the customer at time of appointment and prepare the repair order as needed.
  • Ensures open campaigns or recalls are completed on vehicles serviced by the SEC by adding those needed to repair orders during the write up process.
  • Reviews repair estimates and final invoices with customers.
  • Finalize all customer pay repair orders.
  • Coordinates scheduling vehicles for follow-up appointments.
  • Complete and file all warranty claims for SEC repairs.

Additional Responsibilities:
  • Enters warranty claims in SOA System and track warranty parts requests.
  • Serves as back up for the parts specialist or SEC manager.
  • Tracks completion and prepare part kits for vehicle retrofit updates.
  • Performs assigned tasks from SEC Manager as needed to continue and improve SEC operations.
  • Increases shop repair efficiency by attending New Model Update classes to understand normal vehicle characteristics and reducing unnecessary no problem found repairs by the Technicians.
  • Establishes and maintains good working relationships with customers and CVA to encourage repeat business.

Requirements/Abilities:
  • Basic automotive technical knowledge and Subaru-specific knowledge preferred.
  • Strong oral and written communications skills.
  • Strong investigative/problem solving/negotiating skills.
  • ADP or similar retailer management system skills.
  • Computer skills necessary to produce reports and tracking systems.
  • Basic accounting skills.
  • Familiar with ISO14001 standards and basic OSHA safety standards.
  • Understanding of Subaru warranty policy and procedures.

Education/Experience: AA/AS + 4-6 years of related experience


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