INTERN - Customer Retailer Services

Customer Retailer Services Intern - Paid Internship

Course of Study

Bachelor's degree with major in Marketing, Communications, Public Relations

Term

  • 1 year in length [37.5 hours per week during the summer; 25 hours per week during school year]
  • Internship to begin in May


Qualifications
  • Junior (or a Senior planning to pursue a Master's Degree in the fall)
  • Must be an active student for the entire length of internship
  • International students may require special work authorization to work a one-year internship. Speak with your International Students Office/Advisor at your institution before applying.


Skills
  • Excellent customer service skills
  • Strong written and verbal communication skills
  • Excellent typing skills
  • Strong organizational skills
  • Access database experience
  • Strong Word and Excel skills


Responsibilities

This position would be working with the Subaru's Customer Retailer Service Team located in Subaru's National Customer Contact Center. Responsibilities include working with the E-Contact Team to perform analysis, summary reports and special projects related to incoming customer contacts via e-mail through Subaru.com. Some follow up phone contact with Subaru retailer is required. This position would also include working with the Contact Center Systems Manager to assist with analysis of customer contact data/ trends and report creation.


Meet Some of Subaru of America's Employees

Nytasha W.

National Field Marketing Manager

Nytasha communicates Subaru’s corporate marketing strategy to regional markets and retail locations throughout the U.S. She ensures Subaru’s messaging is consistent and on brand across all areas of the company.

Michael R.

Product Planning Analysis Manager

Michael conducts research that shapes the company’s long-term product strategy. He gauges how a particular product is performing and proposes new ideas for improving the product in the future.


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