Manager of IT - Siebel

General Responsibilities

Identifies technology resolutions to solve complex business challenges. Supports critical business units by understanding the business process.

This position is responsible for the day-to-day support of Subaru's mission critical Siebel application and the infrastructure that supports this system. The duties for this role include:

  • Direct management/development of staff, projects, and IT resources.
  • Budgeting and planning for future resources.
  • Successful implementation of multiple small, medium or large technology projects from conception to completion.
  • Develop/review business requirements documents in support of project implementations
  • Influencing, reprioritizing, developing complex ideas and solutions and making recommendations for the projects to support Subaru's corporate goals.
  • Manage the support and development of systems related to the following departments:
    • Marketing
    • Call Center
    • Finance
    • Parts and Service
    • Service and Quality
    • Government Relations
  • Manages 24/7 support of Subaru's Enterprise Siebel system
  • Develops and implements recommendations to senior management team to increase operational effectiveness and customer satisfaction.


Education/Experience

BA/BS with 6 to 8 years of experience. Must have experience with Enterprise CRM System (Siebel Preferred). Experience in automotive industry preferred.

Skill Requirements
  • Strong project management skills
  • Skilled in organizing resources and establishing priorities.
  • Ability to develop and manage to project plans, budgets and projections and present data clearly, concisely and accurately.
  • Possess strong business analyst skills along with experience with process re-engineering.
  • Ability to analyze and report to senior management on project plan, budgets and projections.
  • Skilled staff and vendor management
  • Experience in Project Life Cycle methodology.
  • Experience in Enterprise CRM systems (Siebel preferred) with specific knowledge of
    • Call Center
    • Warranty and Claims Processing
    • Customer Master Data Management
  • Experience preferred in Automotive
  • Proficient in Microsoft Office products
  • Demonstrated skills in leadership.
  • Advanced problem solving skills.
  • Able to interact positively and effectively with staff at all levels within the organization, as well as vendors.
  • Experience working with offshore teams


Meet Some of Subaru's Employees

Mike G.

Connected Vehicle Program Manager

As a member of the Product Management Team, Mike is responsible for the strategy and delivery of in-vehicle technology. With customer needs in mind, the team is able to design and bring these new features to market.

Gerilyn C.

Service Operations & Process Manager

Gerilyn ensures that Subaru drivers can take full advantage of the company’s Express Service Initiative, which allows them to bring cars into any outlet for immediate assistance with operational issues.


Back to top