Manager of IT - Siebel

General Responsibilities

Identifies technology resolutions to solve complex business challenges. Supports critical business units by understanding the business process.

This position is responsible for the day-to-day support of Subaru's mission critical Siebel application and the infrastructure that supports this system. The duties for this role include:

  • Direct management/development of staff, projects, and IT resources.
  • Budgeting and planning for future resources.
  • Successful implementation of multiple small, medium or large technology projects from conception to completion.
  • Develop/review business requirements documents in support of project implementations
  • Influencing, reprioritizing, developing complex ideas and solutions and making recommendations for the projects to support Subaru's corporate goals.
  • Manage the support and development of systems related to the following departments:
    • Marketing
    • Call Center
    • Finance
    • Parts and Service
    • Service and Quality
    • Government Relations
  • Manages 24/7 support of Subaru's Enterprise Siebel system
  • Develops and implements recommendations to senior management team to increase operational effectiveness and customer satisfaction.


BA/BS with 6 to 8 years of experience. Must have experience with Enterprise CRM System (Siebel Preferred). Experience in automotive industry preferred.

Skill Requirements
  • Strong project management skills
  • Skilled in organizing resources and establishing priorities.
  • Ability to develop and manage to project plans, budgets and projections and present data clearly, concisely and accurately.
  • Possess strong business analyst skills along with experience with process re-engineering.
  • Ability to analyze and report to senior management on project plan, budgets and projections.
  • Skilled staff and vendor management
  • Experience in Project Life Cycle methodology.
  • Experience in Enterprise CRM systems (Siebel preferred) with specific knowledge of
    • Call Center
    • Warranty and Claims Processing
    • Customer Master Data Management
  • Experience preferred in Automotive
  • Proficient in Microsoft Office products
  • Demonstrated skills in leadership.
  • Advanced problem solving skills.
  • Able to interact positively and effectively with staff at all levels within the organization, as well as vendors.
  • Experience working with offshore teams

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