Why customer service at Stryker?
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a 'Best Place to Work' and offers great benefits and perks - like tuition reimbursement and a wellbeing program! (*Benefits vary by country)
The Technical Service Engineer is responsible for the trouble-shooting, repairing, maintaining, upgrading, installation and setup of Stryker Products both in-house and in the field accross Russia.
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What you will do :
- To diagnose and fault find company products on site and in the field
- To undertake the servicing and repair of company products to the required standards
- To undertake the testing of company products and provide fully completed test and service reports
- To perform upgrades on company products as required
- To provide reporting on all aspects of work within the office, on field accounts and in-field issues
- To place orders for necessary fixtures, spare parts and local instrumentation needed for repairs
- To support Stryker employees/service partners/dealers with information about all steps of the servicing or status of repair of the respective products via e-mail or phone as required
- To perform installation and setup for Stryker products on site or in the field as required, including assembling, dissembling and turnover of demo equipment
- To provide technical information support for Finance, Logistics & Operations, RAQA, Legal, Sales & Marketing team members in responding to customer queries to ensure flawless workload of Technical Service including importation of fixtures & spare parts, service agreements with dealers and service contracts with clinics
- To be the partner with Business development team to ensure the best client service delivery and enhance customer satisfaction
- To ensure all relevant repair/service information is filed in line with Stryker standards
- To ensure all necessary steps for securing Russian local Service license including but not limited Calibration process of standard tools is prepared on time annually
- To provide feedback and suggestions as well as actively contribute to the implementation of improvements in the quality and/or process of the Technical Services related activities
- To organize and maintain stock of spare parts and equipment loaner park
- To stay up to date on compliance and legal aspects related to the role
What you need
- Engineering background in Mechanical, Electrical or Biomedical field
- A first significant experience in maintenance & trouble-shooting of high technicality equipment
- English spoken and written
- Strong technical and analytical skills
- Competent in both Mechanical and Electrical engineering
- Strong written and verbal communication skills
- Ability to handle customers professionally
- Computer skills / literacy
About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.