Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Manager, IT Supplier Relationship Management - Hybrid

AT Stryker
Stryker

Manager, IT Supplier Relationship Management - Hybrid

Portage, MI

Why join Stryker?

We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Who We Want

Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
Strategic thinkers. People who enjoy analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or sales opportunities.
Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

What You Will Do

Want more jobs like this?

Get Account Management jobs in Portage, MI delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.


The IT Manager Supplier Relationship Management is responsible for managing third party supplier relationships, including establishing and managing master agreements with strategic suppliers, ensuring delivery of services to contracts, collaborating to determine and track success metrics, establishing engagement model between supplier and Stryker, managing escalations/disputes and governing strategic forums between suppliers and IT stakeholders. The goal of supplier relationship management is to ensure that suppliers meet or exceed enterprise expectations in terms of quality, delivery, and cost.

Essential Duties & Responsibilities:

  • Focuses on Strategic Supplier Relationship Management aspects including adherence to process standards, service level management, engagement model and communications, escalations/dispute management and governance framework.
  • Builds and maintains strong relationships with suppliers and IT with the goal of creating convergence between IT services and business needs.
  • Governs Stryker and Suppliers in strategic oversight of service delivery, contract changes, innovations and issue escalation.
  • Establishes and manages strategic forums and roadmap reviews
  • Establishes and manages master agreements with strategic suppliers to ensure value of the supplier ecosystem.
  • Assists Procurement in negotiating and managing contracts with Suppliers.
  • Manages communications, between suppliers and IT ensuring the right level of engagement and messaging between parties. Successfully influence suppliers to adapt to meet expectations as needed.
  • Manages escalation and arbitration of relationship and contractual issues, as required.
  • Act as strategic advisor and collaborate with key internal stakeholders to establish, prioritize and track strategic sourcing requirements.
  • Assists to establish common goals between key stakeholders and suppliers supporting IT's strategic roadmap.

Supplier Performance Management:

  • Work with the IT Supplier Performance Management team to develop and implement a comprehensive supplier performance management framework, including key performance indicators (KPIs) and metrics.
  • Ensure suppliers are providing the information to track established KPIs, identify areas of improvement, and drive initiatives to enhance performance.
  • Conduct regular performance reviews and communicate feedback to suppliers, working collaboratively to address issues and develop action plans.

What You Will Need

  • Bachelor's degree in Information Systems, business, supply chain management, or a related field. Advanced degree preferred.
  • Proven experience in supplier management, procurement, or related roles, with at least 8 years of progressive experience
  • Strong knowledge of supplier performance management frameworks, methodologies, and tools.
  • Solid understanding of contract management, legal and regulatory compliance, and risk management.
  • Excellent negotiation, communication, and interpersonal skills, with the ability to build and maintain effective relationships with suppliers and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to use data-driven insights to drive performance improvements.
  • Demonstrated leadership abilities, including experience leading and developing high-performing teams.
  • Strategic mindset with the ability to think critically, anticipate future needs, and develop innovative solutions.
  • Strong project management skills, with the ability to prioritize and manage multiple initiatives concurrently.

About Stryker

Our benefits:

  • 12 paid holidays annually
  • Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
  • Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits

About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.

Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.

Client-provided location(s): Portage, MI, USA
Job ID: Stryker_Combined-Pbo6a17PGlEz
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • On-site/Nearby Childcare
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Work-From-Home Stipend
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • Company Outings
    • Commuter Benefits Program
    • Snacks
    • Some Meals Provided
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Company Equity
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • 401(K)
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at Stryker.