Why join Stryker?

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Who We Want

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Strategic thinkers. People who enjoy analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or sales opportunities.

Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.

• Ensure excellence in process execution across all operational processes (e.g., incident, problem, change, configuration, etc.) related to the service.
• Lead continuous improvement initiatives to mature operations and increase visibility into service performance.
• Oversee license and user management activities and review usage levels to ensure continuous compliance with contractual agreements and efficient use of the service per funded usage levels.
• Ensure monitoring of services and related aspects of the service offering (e.g., support procedures) is in place to proactively identify and remediate issues and achieve delivery of service excellence.
• Solicit and monitor customer feedback and respond with actions that drive continuous improvement.
• Ensure documentation that is relevant to the service is maintained in a meaningful and accessible manner. This includes system documentation, requirements and test scripts, knowledge articles, and configuration and organizational information, emergency contacts / call lists, etc.
• Ensure technical governance of the ERP portfolio.
• Establish and monitor service KPIs. Publish metrics to IS leadership and service stakeholders.
• Ensure platform is scalable and configured to meet growing customer numbers.
• Advises on the available standards, methods, tools, and applications relevant to own area of service and can make appropriate choices from alternatives.
• Analyzes requirements and advises on scope and options for continuous operational improvement. Demonstrates creativity and innovation in applying solutions for the benefit of the client/stakeholder.
• Analyzes, designs, plans, executes and evaluates work to time, cost and quality targets.
• Maintain awareness of pending and active projects that may or will impact the business application and stability of system or services.
• Push for quick adoption of project execution strategies that produce highly maintainable services with low TCO.
• Minimize build-to-run transition by scrutinizing changes very carefully, opting to keep systems stable instead.
• Ensure a smooth transition into operations and ensure this is documented.

• Bachelor's Degree from an accredited university in the areas of Computer science, Engineering, Information Systems, Business, or equivalent field of study required.
• Advanced degree preferred
• Minimum 8 years of professional experience required
• Experience in leading resources for projects, minimum 5 years
• Deep understanding and knowledge of the Oracle EBS architecture and major modules (configuration, processes, integration including add-on products) as well as the current/future Oracle EBS product portfolio strategy
• Experience and demonstrated understanding of global system rollouts - strategy, planning, vendor selection and implementation planning
• Knowledge of and ability to drive IS methodologies such as ITIL, Software Development Lifecycle (SDLC) and Agile Development is preferred
• Extensive knowledge of medical devices and/or pharmaceutical industry and basic knowledge of adjacent areas in terms of processes, organization, products and IS requirements
• Demonstrated ability to work cohesively across a cross functional and matrixed organization
• Experience with process mapping, documenting complex processes and presenting them in a clear and understandable format is required.
• Experience understanding, evaluating, and recommending changes to business processes are required.
• Experience developing strategic business process methodologies to drive business results

• 12 paid holidays annually
• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.