Why join Stryker?

We are proud to be named one the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.

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• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
• Strategic thinkers. People who enjoy analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or sales opportunities.
• Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.

• Ensure excellence in process execution across all operational processes (e.g., incident, problem, change, configuration, etc.) related to the service.
• Lead continuous improvement initiatives to mature operations and increase visibility into service performance.
• Oversee license and user management activities and review usage levels to ensure continuous compliance with contractual agreements and efficient use of the service per funded usage levels.
• Ensure monitoring of services and related aspects of the service offering (e.g., support procedures) is in place to proactively identify and remediate issues and achieve delivery of service excellence.
• Solicit and monitor customer feedback and respond with actions that drive continuous improvement.
• Ensure documentation that is relevant to the service is maintained in a meaningful and accessible manner. This includes system documentation, requirements and test scripts, knowledge articles, and configuration and organizational information, emergency contacts / call lists, etc.
• Ensure technical governance of the ERP portfolio.
• Establish and monitor service KPIs. Publish metrics to IS leadership and service stakeholders.
• Ensure platform is scalable and configured to meet growing customer numbers.
• Advises on the available standards, methods, tools, and applications relevant to own area of service and can make appropriate choices from alternatives.
• Analyzes requirements and advises on scope and options for continuous operational improvement. Demonstrates creativity and innovation in applying solutions for the benefit of the client/stakeholder.
• Analyzes, designs, plans, executes and evaluates work to time, cost and quality targets.
• Maintain awareness of pending and active projects that may or will impact the business application and stability of system or services.
• Push for quick adoption of project execution strategies that produce highly maintainable services with low TCO.
• Minimize build-to-run transition by scrutinizing changes very carefully, opting to keep systems stable instead.
• Ensure a smooth transition into operations and ensure this is documented.

• At least 20 years of experience in the field or in a related area required.
• Bachelor's Degree from an accredited university preferred; Bachelor's degree in the areas of Computer Science, Engineering, Information Systems, Business, or equivalent field of study required.
• Strong knowledge of PC skills working with large datasets (Excel spreadsheets, PowerPoint presentations, Word)
• Quick learner; ability to research and learn new technologies on own as necessary.
• Strong critical thinking, problem solving and analytical skills.
• Independent thinker can make technical decisions without extensive input from others.
• Strong team player.
• Ability to lead on and off-shore technical teams.
• Works effectively with cross-departmental teams.
• Excellent verbal and written communication skills.
• Ability to facilitate discussions across the team to derive solutions.
• Ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work.